Skip to main content

How to get started

Frequently Asked Questions

Multi-employer: if you pay super contributions for more than one business– go to Step 1.
Single-employers go to Step 2. 

  1. Select Manage Employers on the home screen.
  2. Select Create New Employer.
  3. Enter the ABN and select Lookup.
  4. Check the business name and select Next.
  5. Complete your Employer Details. 
  6. Enter the banking details and payment method for each business you’re adding: 
    1. EFT – all debits and credits will come from your default settlement account, unless you set up a separate bank account per employer. See step 12 on how to set up separate account details. 
  7. Enter your default super fund. Enter the Fund Name, ID, ABN, SPIN or USI to display a list of matching values. 
  8. Enter your ‘Fund Employer ID’ and Save.
  9. Review your details. For any updates, remember to Save
  10. Repeat these steps for each additional business. 
  11. If you use a different bank account per employer, choose the Administration tab, select Preferences, go to Payment Accounts, then from the drop-down menu, select Separate account per employer, and Save.

  1. In the QuickSuper menu on the left-hand side of the screen, select Administration and then Fund Relationships.
  2. You’ll see a tab – Add Fund Relationship. Select this and type in ‘Hostplus’ for Fund Name. 
  3. Select the first option Hostplus USI – HOS0100AU in the drop-down menu that appears.  See the example below.
  4. Add Your Employer ID.
  5. Select the Tick in the Default Fund box.
  6. Select Next, then check your details and Confirm.

  1. Select Administration
  2. Select Users.
  3. Select Create New User.
  4. Enter a login name for the new user.
  5. Enter their full name and email address.
  6. Select the ‘User Rights’ you want them to have.
  7. Verify the new user, then enter your password and Save.

  1. Below the Funds tab select Create Fund.
  2. Enter the ABN to generate their SMSF’s details (the fund must have an active ABN to use QuickSuper).
  3. Select Next.
  4. Complete SMSF account and banking details.
  5. You’ll need to create a unique Fund ID and enter the ESA for your employee’s SMSF. What is an ESA? An electronic service address used by self-managed super funds.
  6. When all details have been entered, click Save.
  7. With the SMSF’s USI number created at Step 5 above, follow the manual entry steps below to link the SMSF to the employee’s fund details.

  1. Click the Employers tab at the bottom left hand side of the screen.
  2. Select View Employers.
  3. Select the employer name (click on the employer’s name in blue).
  4. Click Fund Relationships.
  5. Click Create New Relationship.
  6. Add Fund Name Hostplus then the USI number HOS0100AU will appear next to the superfund.
  7. Add Your Employer ID.
  8. Click the Tick box In the Default Fund box.
  9. Click Next and click Confirm.

  1. Click the Employees tab, then select View Employees.
  2. Click Create New Employee, enter in all details that have a green star (*), including mobile number and email address, then Save.
  3. On the fund membership page, select Use Default Fund, then select I don’t have a member ID for this employee’s fund.
  4. Click Next and Confirm.

  1. Below the Employees tab, select View Employees.
  2. Select Create New Employee.
  3. Enter your employee’s details, including mobile number and email address).
  4. Create a Payroll ID for the employee and Save.
  5. Select your default fund or enter your employee’s nominated fund using the USI number of the fund.
  6. In Actions, assign the above fund to the current employee.
  7. Add the employee’s super fund member number or select I don’t have a member ID for this employee’s fund and Save.
  8. Repeat this process for each employee.

  1. Below the Employees tab, select Upload Employees.
  2. Download a file template from the link Learn more about the employee upload process.
  3. Add your employee information to the file template.
  4. Save it.
  5. Browse and click Upload File. If your status shows ‘error’, click View Detailed Report, amend your file and upload again.
  6. When successful, Confirm details.

  1. Select Online Contributions.
  2. Select Create New. You can then either choose your default super amount for the employee’s super contributions or start with zero amounts if no default option.
  3. Choose the contribution period and select Next.
  4. Enter the payment amount(s) for all employees, including the Super Guarantee Contribution (SGC) amount, any salary sacrifice or additional amounts if applicable.
  5. Save and go to summary.
  6. Confirm the submission for file processing.
  7. Click Submit.
  8. Your chosen payment details will show up on the next screen, for either:  EFT – to make a payment from your online account, use the details listed under Payment Details, which includes the Account Name, Reference, BSB number etc.

To upload a contribution file, you need to use a CSV file formatted to meet the Government’s data standards. To upload a contribution file, you need to use a CSV file formatted to meet the Government’s data standards. File that works well with Quicksuper SAFF (Superstream Alternative File Format).

The easiest way to ensure your CSV file is compliant is to download the template at in QuickSuper in the QuickSuper Downloads section. Get the QuickSuper CSV troubleshooting guide.

  1. Log into your QuickSuper account. 
  2. Choose the Downloads tab. 
  3. Download the QuickSuper Contribution CSV File Specification.

If you decide to create your own CSV file, you need to make sure you exactly match the specifications in the table on the following pages.

The format of the data and columns match the required data specifications› The data is always saved and uploaded as a CSV file ONLY. If you don’t follow the specifications, the file won’t upload to QuickSuper.

  1. Run your payroll system and output the data as a CSV file.
  2. Open the file in Microsoft Excel.
  3. Make sure the format of the data and columns matches our specifications and reformat them if necessary, Save your contribution file in CSV format.
  4. To upload your file to QuickSuper, go to Contribution Files then choose Upload File. Browse and upload.

A successful upload will show the status as ‘New’. This means your contribution data has been accepted. Once confirmed the status will show as ‘Authorised’ and super payments are scheduled to go. If there’s a problem with your file, the status shows ‘Error’. When this happens, download the Error Report and use this information to edit your CSV file. Then delete the old file from QuickSuper and upload your amended contribution file.

Are you using Excel to create your CSV file? You may have problems with USIs and Member IDs that are long numeric values. Excel may convert these into a scientific notation when you save your file to a CSV format. To avoid this, prefix the Member ID with a hash (#) symbol. QuickSuper will remove the hash symbol before storing and passing to a fund.

  1. Use the SEARCH function and select Search Transactions.
  2. Choose the relevant payment date to see its progress.
  3. Choose credit transaction type to view the funds reason for a refund, this will display as employer credit. 

  1. Use the SEARCH function and select Search Contributions.
  2. Enter the employee’s surname to see their payment history.

QuickSuper gives you a detailed reporting history of your super payments.

To view new default member numbers when you created new default employees:

  1.  Login to QuickSuper.
  2. From the Menu on the left, select SuperStream then View Messages.
  3. Click Received Message Responses.
  4. Enter the search criteria and click Search.
  5. Select the Conversation ID.
  6. Click Response Part ID.
  7. Click Individual Member Name under Received Member Registration Response Parameters.
  8. The Member ID for the employee is displayed in the table under the Parameter Code column heading in the bottom row and is named ‘Superannuation. Fund. Details. Member. Client. Identifier’.
  9. The Member Number is displayed alongside the Member ID in the bottom row under the Parameter Text column heading.

To access, simply go to the Reports tab and select Contribution Summary Report.

This report details your total super payments amounts and the total number of payments. To export this report, all you need to do is choose your report period by: › Month › Calendar year › Financial year. You’re now ready to download the report.

  • Is generated overnight for the previous day's responses.
  • Contains new Member Ids sent back from Superannuation Funds for you to update your records (and your employee records in QuickSuper)
  • Includes responses for Contributions and Member Registration messages but will not include refunds from Superannuation Funds. Refunds will continue to be communicated to you by email remittance when we return the funds to your settlement account.
  • Will not be generated if you have not received any responses on that day.

How to view and download reports for different days

  • Reports menu and selecting Daily Reports
  • From the drop-down menu select SuperStream Response Report and click the Search button. 
  • If you want to view more information about an individual response you can continue to view the full response message by expanding the SuperStream menu and selecting View Messages and then going to the Received Message Responses tab.

If you want to view more information about an individual response you can continue to view the full response message by expanding the SuperStream menu and selecting View Messages click on Received Message Responses.

Now I'd like to...

This website is issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 890, MySuper No 68657495890198. Hostplus Self-Managed Invest (SMI) is issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Pooled Superannuation Trust (PST) ABN 13 140 019 340. It contains general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this information is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement (PDS) or Hostplus SMI PDS before making a decision about Hostplus. For a description of the target market, please read the Target Market Determination (TMD), available at You can view detailed disclaimers here. Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of personal financial advice to members of Hostplus. Advice is provided by financial planners who are Authorised Representatives of IFS. Fees may apply for Comprehensive Financial Advice, further information about the cost of comprehensive advice is set out in the relevant IFS Financial Services Guide, a copy of which is available from your financial planner. Hostplus has engaged Link Advice Pty Ltd ABN 36 105 811 836, ASFL 258145 to facilitate the provision of limited personal financial advice to members of Hostplus via the web-based product Super Adviser.