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Paul Watson

As Group Executive – Member Experience, Paul makes a valued contribution to our leadership team through the development and implementation of Hostplus' strategy, brand and marketing, business plans, stakeholder and policy engagement, product development and operational service delivery.

Paul principally provides key executive strategic leadership, development and management of our Member Experience division, and is responsible for the achievement of high-quality experiences and outcomes for Hostplus' members, employers and stakeholders. His portfolio encompasses marketing/brand, strategic partnerships, business growth, key client relationships, products, retirement solutions and advice.

Paul leads a talented team dedicated to ensuring that, as one of Australia’s most trusted superannuation brands, Hostplus is at the forefront of delivering market-leading products and services to members, employers and stakeholders. The team works hard to ensure these products and services are, at all times, high performing, compliant and member-focused, to achieve key outcomes in alignment with Hostplus' broader strategy.

As Group Executive responsible for business growth, key strategic client relationships and financial planning and advice portfolios, Paul is instrumental in leading Hostplus' efforts to identify and secure new-to-Hostplus business growth opportunities, to deliver high-quality account management services to our key employer stakeholders and to provide timely and valued financial advice to our members.

With over 28 years’ experience in superannuation and the financial services industry across a range of business disciplines, Paul has an in-depth understanding of the dynamics of successful organisations. He has held C-suite and senior executive roles in both public and private sectors, including chief executive, executive director and group executive positions in several of Australia’s best known and performing superannuation and pension funds. Prior to that, he enjoyed a 13-year career in the Australian Public Service in which he held a number of senior officer roles in central agencies and contributed to the development and delivery of retirement income policies, initiatives, multi-agency programs and national information and education campaigns. Paul is a graduate of the Harvard Business School’s Leadership Development Program and holds qualifications in financial planning, management and administration.

Roles  & responsibilities

  • Group Executive – Member Experience
  • To manage and deliver our Marketing and Brand Strategy
  • To lead Hostplus’ key employer and member relationship management and retention initiatives, activities and programs
  • To lead new business development and growth initiatives focused on key strategic accounts in existing distribution channels and identify and secure new streams of growth and retention opportunities
  • To engage and manage stakeholders strategically
  • To design and deliver Hostplus' member education program
  • To lead and manage the provision of end-to-end financial planning and advice solutions and services for Hostplus’ various market segments 
  • To contribute to Hostplus’ product strategy and suite, service delivery and business insights
  • To lead the development of retirement-specific solutions and strategy development for post-retirement risk management and mitigation, and provide internal post-retirement subject matter expertise
  • Provide external advice and intermediary engagement and support services (ie. external advisers, accountants, SMSF intermediaries and trustees)
  • To undertake stewardship, development and management of the direct investment platform (Choiceplus)
  • To be accountable, as Operational and Responsible Officer for Hostplus’ MyRetirement regulatory framework and related compliance obligations
  • To represent Hostplus in relevant retirement policy development and advocacy forums.

Year of appointment

  • 2011

Qualifications and memberships

  • Program for Leadership Development, (Executive Education), Harvard Business School,
  • Diploma of Management (Financial Services), Macquarie University
  • Diploma of Financial Planning, Deakin University
  • Fellow of AIST
  • Fellow of ASFA
  • Director of FEAL
  • Member of the Super System Design Policy Council, ASFA.

Experience

  • Hostplus Group Executive – Retirement Solutions and Advice
  • Hostplus Group Executive – Business Growth, Client Relationships, Products and Advice
  • Hostplus Executive Manager, Member and Employer Relationships
  • CEO of Military Super
  • Deputy CEO of Australian Reward Investment Alliance
  • Deputy Executive Director of the Motor Trades Association of Australia
  • Senior officer roles in the departments of Finance, Defence and the Attorney General's, Australian Taxation Office (ATO) and Commonwealth Superannuation Corporation.
Other Directorships / appointments are detailed in the Relevant interests and relevant duties register.

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