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Paul Watson

As Group Executive, Member Experience, Paul makes a valued contribution to our leadership team through the development and implementation of Hostplus' strategy, brand and marketing, business plans, stakeholder and policy engagement, product development and operational service delivery.

Paul principally provides key-executive strategic leadership, development and management of Hostplus' Member Experience division, responsible for the achievement of high-quality member-centric experiences and outcomes for Hostplus' members, employers and stakeholders. His portfolio encompasses Marketing/Brand, Strategic Partnerships, Business Growth, Key Client Relationships, Product, Retirement Solutions and Advice.

Paul leads a talented team that is dedicated to ensuring that as one of Australia’s most trusted superannuation brands Hostplus is at the forefront of delivering market-leading products and services to members, employers and stakeholders that are at all times high-performing, compliant and consistently member-focused and achieving the key result areas and outcomes in alignment with Hostplus’ broader strategy.

As Group Executive responsible for its business growth, key strategic client relationships and financial planning and advice portfolios, Paul is instrumental in leading Hostplus' efforts to identify and secure new-to-Hostplus business growth opportunities, deliver high-quality account management services to our key employer stakeholders and timely and valued financial advice to our members.

With over 28 years’ experience in superannuation and the financial services industry, across a range of business disciplines, Paul has an in-depth understanding of the dynamics of successful organisations. He has held C-suite and senior executive roles in both the public and private sectors, including chief executive, executive director and group executive positions is several of Australia’s best known and performed superannuation and pension funds. Prior to that he enjoyed a 13-year career in the Australian Public Service which included a number of senior officer roles in central agencies where I contributed to the development and delivery of retirement income policies, initiatives, multi-agency programs and national information and education campaigns.

Paul is a graduate of the Harvard Business School’s Leadership Development Program and holds qualifications in financial planning, management and administration.

Role & Key Responsibilities

  • Group Executive, Member Experience
  • Marketing and Brand Strategy
  • Leads Hostplus’ key employer and member relationship management and retention initiatives, activities and programs
  • Leads new business development and growth initiatives, focussed on key strategic accounts through existing distribution channels and identifying and securing new streams of growth and retention opportunities for the Fund through its PST
  • Strategic stakeholder engagement and management
  • Member Education program design and delivery
  • Leads and manages the provision of the end-to-end financial planning and advice solutions and services for Hostplus’ various market segments
  • Contributes to Hostplus’ product strategy and suite, service delivery and business insights
  • Leads development of retirement-specific solutions and strategy development for post-retirement risk management and mitigation and provides internal post-retirement subject matter expertise
  • External advice and intermediary engagement and support services (ie, external advisers, accountants, SMSF intermediaries and trustees)
  • Stewardship, development and management of our PST solutions (SMSF product) and Direct investment platform (Choiceplus)
  • Operational and Responsible Officer accountability for Hostplus’ MyRetirement regulatory framework and related compliance obligations, and
  • Representing Hostplus in relevant retirement policy development and advocacy forums.

Year of appointment

  • 2011

Qualifications and memberships

  • PLD, (Exec. Ed.), Harvard Business School, MA, USA
  • Diploma of Management (Financial Services), Macquarie University, NSW
  • Diploma of Financial Planning, Deakin University, VIC
  • Fellow, Australian Institute of Superannuation Trustees
  • Fellow, Association of Superannuation Funds of Australia
  • Director, FEAL (Fund Executives Assoc. Limited)
  • Member, ASFA Super System Design Policy Council


  • Hostplus Group Executive, Retirement Solutions and Advice
  • Hostplus Group Executive, Business Growth, Client Relationships, Product and Advice
  • Hostplus Executive Manager, Member and Employer Relationships
  • Chief Executive Officer, Military Super
  • Deputy Chief Executive Officer, Australian Reward Investment Alliance
  • Deputy Executive Director, Motor Trades Association of Australia
  • Australian Public Service Senior officer roles in the Departments of Finance, Taxation, ComSuper, Defence and the Attorney Generals Department
Other Directorships / appointments are detailed in the Relevant interests and relevant duties register.

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