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We are experiencing high service request volumes and intermittent issues with Member Online and the Hostplus App. Please see our Cyber Incident Statement here.

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We are experiencing high service request volumes and intermittent issues with Member Online and the Hostplus App. Please see our Cyber Incident Statement here.

Hostplus Statement on Cyber Incident

Published April 2025

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Hostplus
Media team
2 min read
Updated 04 Apr 2025
  • News

Hostplus acknowledges reports of a cyber incident involving parts of the superannuation industry and understand that this may be concerning to some members.  

We are actively investigating the situation to determine the facts and the extent of any impact to Hostplus. Whilst the investigation remains ongoing, we can confirm that no Hostplus member losses have occurred. 

Our top priority is the security and privacy of our members and their accounts, and we are taking all necessary measures to protect our systems and data.  

We understand the importance of transparency and will provide further information as it becomes available.  

We thank our members for their patience and understanding as we investigate this matter.