Hostplus App 

The Hostplus mobile application ('app') is an internet-based facility made available to all Hostplus members. It is provided by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 ('Hostplus', 'we', “us” or “our”) as trustee for the Hostplus Superannuation Fund ABN 68 657 495 890 , Level 9, 114 William Street, Melbourne VIC 3000. The following terms and conditions apply to your use of the app ('Terms').  

Hostplus may revise these terms and conditions of use or update any content within the app at any time. We encourage you to check the terms regularly to stay informed of any changes and to ensure you have read and understood the most current version.  

You acknowledge and agree that: 

1. By accessing and using the app, you confirm that you have read, understood, and agreed to be bound by these Terms.  
2. Hostplus reserves the right to deny access to or refuse registration to any person at our discretion.  
3. As part of registration, you will be required to go through an email verification process.  
4. Once access is granted, any actions using the username and password assigned to that account will be deemed to be made by you. 
5. Any information provided to us is assumed to be complete and accurate. 
6. There is no way for us to verify whether the person accessing the app via those credentials is the actual person who is linked to those credentials (which is why you should never share your login credentials with anyone else). 
7. We aim to provide high quality, reliable and effective information and services on the app, but we do not guarantee continuous or fault-free availability, or the currency or reliability of information (whether provided by us or by third parties). Access to the app is offered on an "as is" and "as available" basis only. The app and content are subject to human error and misuse, technical limitations, maintenance, delays and other problems which are inherent in the use of technology and electronic communications. 
8. Hostplus reserves the right to revise the content or functionality appearing in the app.   
9. The app may rely on data feeds from external sources. If there are delays in these data feeds, transactions and account values may not be current. 
10. To the extent permitted by law, Hostplus makes no representation for the accuracy, reliability or completeness of the information contained in the app. 
11. We do not charge additional fees to use the app. Any other costs associated with accessing and using the app (for example, mobile phone or internet charges) are your responsibility, and will always be dependent on your telecommunications or internet service provider. 

You must: 

• keep all passwords, account names, and login identifiers required to access the app confidential and secure and if you become aware that unauthorised access or use of your password has or may have taken place you will immediately change your password and contact the customer service centre on 1300 467 875  to inform them your username or password has been compromised.  
• not access or use any other person’s account via the app.  
• not attempt to use the app for any unlawful, criminal or negligent purposes, including but not limited to:  
  • harmful, malicious access, disclosure or destruction of data 
  • infringing the intellectual property rights of any person, injection of software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment  
  • breach of confidentiality or privacy 
  • otherwise in a manner that brings, or is likely to bring, Hostplus or the app into disrepute, and  
  • not remove, alter or tamper with any trademarks, copyright notices, technological protections, disclaimers or other legal notices in the app. 

You may only use the app on a compatible mobile device, including iPhone and Android phones. The app is designed to provide a quick, easy, and convenient way to view and update the details of your superannuation account with us. 

The app allows you to store your username, so you are not required to input it each time you log in. You acknowledge that by enabling this feature, you understand the risks associated with storing your username in the app. You are responsible for safeguarding the device that you use to access the app. While we have implemented security features into the app, we cannot guarantee the privacy, security and integrity of the app or any information entered by you on your device including the normal functions of using the app. We will not be liable for any loss or damage incurred as a result of any issues arising from the storing of your username on the app. 

We use multi-factor authentication (MFA) protocols for information security purposes. MFA is a globally recognised security protocol.  

In using MFA:  

• You will be required to verify your identity by entering a one-time pin sent via Okta Verify, SMS, Google Authenticator or voice call to the details associated with your Hostplus account.  
• There are time limits and limits on attempts made to enter the one-time pin into the pin code field. If there are any errors in the one-time pin field, you may not be able to access the app. 
• We don’t charge a fee for sending a one-time pin to your mobile phone number. However, your mobile phone service provider may impose fees and charges, including fees and charges for sending and receiving SMS messages. The payment of any such fees and charges is the responsibility of the relevant mobile phone account holder.  
• To use the one-time pin verification, you must keep the mobile phone number associated with your account current. If the details associated with your account are incorrect, you may not be able to use the one-time pin verification and may be unable to access the app. If the mobile phone number is also used by other people, they may receive, or be able to access, your one-time pin. 

If you have a compatible iPhone or Android device, you may choose to enable biometric authentication, to log in to the app and confirm your identity using a biometric identifier registered on your mobile device instead of your email address/account number and password. A biometric identifier includes a fingerprint or facial data by which a mobile device manufacturer allows a user to authenticate their identity to unlocking their mobile device. This can be enabled or disabled anytime from the app settings. Hostplus does not collect or store your biometric identifier, which is stored within your mobile device.  

Important: If you enable or use a biometric identifier to access the app, you must ensure that your biometric identifier is the only biometric identifier stored on the mobile device you use to access the app. If another person has stored their biometric identifier on the mobile device you use to access the app, you acknowledge that they may be able to access your accounts, including to view and conduct certain actions on the app, and these actions will be treated as having been authorised by you and conducted with your knowledge and consent. 

This app contains copyright material, and brand names and other trademarks, that are protected by law. The app and its original content, features and functionality are and will remain the exclusive property of Hostplus and its third-party licensors. All names and logos are trademarks of the Trustee or third parties. Except as expressly authorised, the use of any material on the app (including reproduction, modification, distribution, republication, display or communication of any kind) is strictly prohibited.  

Nothing in these terms constitutes a transfer of any intellectual property rights from us to you.   

You must not: 

1. use the app (or any of its content) for any purpose other than as permitted by these terms 
2. disassemble, decompile, reverse engineer, or create derivative works or functionally equivalent software from, the app (except to the extent expressly permitted by law) 
3. copy or download, in a systematic manner, any text, graphics, information, designs or other content from the app, or communicate or otherwise distribute such systematically obtained text, graphics, information, designs, data or other content 
4. combine the whole or any part of the app with any other software, data or material 
5. cause anything to occur that may disrupt the availability of the app or any other service, or engage in hacking relating to the app 
6. use the app in any way which infringes on any intellectual property rights. 

Hostplus collects personal information in order to administer your superannuation account and provide you with associated services and support. If you do not provide us with the information requested, we may not be able to carry out your instruction or provide the services or assistance you require. The Hostplus privacy policy is available on the Hostplus website at hostplus.com.au/about-us/legals/privacy or by calling us on 1300 467 875. The privacy policy explains how we handle your personal information, how you can access and/or seek correction of your personal information and how you can make a complaint about a breach of your privacy.  

• We may send notifications from the app via a push notification service or other reminder mechanism. 
• Push notifications will be sent to any compatible mobile device on which you have installed the app and have enabled push notifications. 
• You can enable or disable push notifications via your mobile device settings or within the app under the settings & security menu. 

• The app may contain links to third-party websites or services that are not owned or controlled by us. When you access other websites on the internet via a link on our app, you do so at your own risk. 
• We have no control over, and assume no responsibility or liability for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss you incur in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. 

You agree to indemnify us and our successors and assigns for all damages, costs, expenses and other liabilities (including but not limited to legal fees and expenses) relating to any claim arising out of or related to your access to and use of the app or your breach of these Terms,  except to the extent that the Loss was caused by us, or by any fraud, negligence or wilful misconduct by us (or our agents, employees, officers or contractors). 

To the extent permitted by law, we exclude liability for all direct, indirect or consequential liabilities, losses, damages, costs and expenses (including, without limitation, loss of revenue, loss of goodwill, downtime costs, loss of profit, loss of or damage to reputation, loss under or in relation to any other contract, loss of data, loss of use of data or loss of anticipated savings or benefits), whether arising in contract, tort (including negligence) or otherwise, suffered or incurred by any person arising out of: 

1. your use of the app, including (without limitation) any copying, distribution, or downloading of information accessible via the app, and including (without limitation) in connection with any disruption to or unavailability or failure of the app or as a result of any fraudulent or illegal use of the app by any third party 
2. arising from any circumstance beyond our control, or 
3. these Terms. 

We may terminate or suspend your access to the app immediately, without prior notice or liability, for any reason whatsoever, including (without limitation) if you breach any of these terms. 

We may also change all or part of the app (including the availability of any feature or content) or suspend access to the app at any time for any reason, and impose limits on certain features or restrict your access to all or part of the app, without having to give you notice. 

All provisions of these terms which by their nature should survive termination will survive termination of your use of the app (whether we terminate your access or you discontinue using the app and delete it from your device). 

The content of this app has been prepared for residents of Australia and as a result, all currency references are shown in Australian dollars. The app may be accessed throughout Australia and overseas. If you access the app outside of Australia, you do so at your own risk and are responsible for complying with the laws in each country you access the app. We do not accept any liability for accessing the app outside of Australia except as required by Consumer Law or to the extent that loss or damage is caused by any fraud, negligence or wilful misconduct by us (or our agents, employees, officers or contractors).  

These Terms will be governed in all respects by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of Victoria, Australia and any courts of appeal from them. 

Any failure by us to enforce any right under, or provision of, these Terms will not be considered a waiver of those rights. If any provision, or part of any provision, of these terms is held to be invalid or unenforceable by a court, that provision (or that part of a provision) may be severed from these terms and the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding the app, and supersede and replace any prior or subsequent agreements (whether in writing or verbal) between you and us regarding the app. 

The operation and management of Hostplus are governed by a legal document known as the trust deed, as well as relevant legislation, including superannuation laws. In the event of any inconsistency between the information presented in the App and the provisions of the trust deed, the trust deed will prevail. You may request a copy of the trust deed by contacting us or you can view the trust deed on our website. 

The information contained in this app is of a general nature only. It has been prepared without taking into account your personal investment objectives, financial situation, or needs. 

This app is not intended to offer investment, legal or financial advice. Before acting on the information contained in this app you should also consider seeking the advice of a licensed financial adviser. 

The future performance of the Fund and our investment strategies are not guaranteed. Past performance is not a reliable indicator of future performance and should never be the sole factor considered when selecting a superannuation fund. 

Hostplus does not recommend that you make decisions concerning superannuation arrangements based solely on the information in this app. If the information relates to the acquisition, or possible acquisition, of a particular financial product, you should obtain and read the relevant Product Disclosure Statement (PDS) and any related information in the incorporated by reference material relating to the product and consider the PDS before making any decision about whether to acquire the product. 

Hostplus Product Disclosure Statements may be downloaded by clicking here, or can be obtained by calling Hostplus on  1300 467 875 Monday to Friday, 8am - 8pm AEST/AEDT or, if calling from outside Australia, +613 9067 2500. The information contained in this app is current at the time of publication. The information contained within this app has been prepared based on information that is believed to be accurate and reliable. Changes in circumstance may occur at any time and may impact on the accuracy or completeness of the information. Whilst the Trustee makes every effort to ensure that the information about your account is accurate and up to date, the Trustee does not warrant the accuracy or completeness of this information. Please contact us on  1300 467 875 if you believe your account information is incorrect. 

If you have any questions about these Terms or the app, please contact us on 1300 467 875. We take your feedback seriously and will promptly investigate and respond to all genuine issues and concerns.