Hostplus App 

The Hostplus mobile application ('app') is an internet-based facility made available to all Hostplus members. It is provided by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 ('Hostplus', 'we') as trustee for the Hostplus Superannuation Fund ABN 68 657 495 890, MySuper No 68 657 495 890 198 (the 'Fund'), Level 9, 114 William Street, Melbourne VIC 3000. The following terms and conditions apply to your use of the app ('Terms'). 

The future performance of the Fund and our investment strategies are not guaranteed. Past performance is not a reliable indicator of future performance and should never be the sole factor considered when selecting a superannuation fund.

Use of the app

You acknowledge and agree that:

  1. The app can only be accessed after completing the member registration process. Hostplus reserves the right to deny access to or refuse registration to any person at our discretion. 
  2. Access to the app is only available to you whilst you are a member, have completed the registration process, and hold current username and password credentials.
  3. Once access is granted, any actions using the username and password assigned to that account will be deemed to be made by you or with your authority, and any information provided to us is assumed to be complete and accurate.
  4. There is no way for us to verify whether the a person accessing the app via those credentials is the actual person who is linked to those credentials (which is why you should never share your login credentials with anyone else).
  5. We aim to provide high quality, reliable and effective information and services over the app, but we do not guarantee continuous or fault-free availability, or the currency or reliability of information (whether provided by us or by third parties). Access to the app is offered on an "as is" and "as available" basis only. The app and content are subject to human error and misuse, technical limitations, maintenance, delays and other problems which are inherent in the use of technology and electronic communications.
  6. Hostplus reserves the right to revise the content or functionality appearing in the app or withdraw access to this app at any time without prior notice to you. 
  7. The app may rely on data feeds from external sources. If there are delays in these data feeds, transactions and account values may not be current.
  8. To the extent permitted by law, Hostplus makes no representation for the accuracy, reliability or completeness of the information contained in the app.
  9. Any fee for use of the app (or any features or functionality of the app) will be clearly set out. Any other costs associated with accessing and using the app (for example, mobile phone or internet charges) are your responsibility, and will always be dependent on your telecommunications or internet service provider.

Your obligations

You must:

  • keep all passwords, account names, and login identifiers required to access the app confidential and secure and if you become aware that unauthorised access or use of your password has or may have taken place you will change your password immediately and contact the customer service centre on 1300 467 875 to inform them your username or password has been compromised
  • not access or use any other person’s account via the app without their clear authority
  • not attempt to use the app for any unlawful, criminal or negligent purposes, including but not limited to: 
    • harmful, malicious access, disclosure or destruction of data
    • infringing the intellectual property rights of any person, injection of software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment 
    • breach of confidence or privacy
    • otherwise in a manner that brings, or is likely to bring, Hostplus or the app into disrepute, and 
  • not remove, alter or tamper with any trade marks, copyright notices, technological protections, disclaimers or other legal notices in the app.

Accessing the app

The app allows you to store your username, so you are not required to input it each time you log in. You acknowledge that by enabling this feature, you understand the risks associated with storing your username in the app. You are responsible for safeguarding the device that you use to access the app. While we have implemented security features into the app, we cannot guarantee the privacy, security and integrity of the app or any information entered by you on your device including the normal functions of using the app. We will not be liable for any loss or damage incurred as a result of any issues arising from the storing of your username on the app.

We use multi-factor authentication (MFA) protocols for information security purposes. MFA is a globally recognised security protocol. 

In using MFA: 

  • You may be required to verify your identity by entering a one-time pin sent via SMS, voice call or email to the details associated with your Hostplus account. A one-time pin is a randomly generated pin that is used to authenticate your log-in attempt, and is only valid for a single use.
  • There are time limits and limits on attempts made to enter the one-time pin into the pin code field. If there are any errors in the one-time pin field, you may not be able to access the app.
  • We don’t charge a fee for sending a one-time pin to your mobile phone number. However, your mobile phone service provider may impose fees and charges, including fees and charges for sending and receiving SMS messages. The payment of any such fees and charges is the responsibility of the relevant mobile phone account holder. 
  • To use the one-time pin verification, you must keep the mobile phone number and/or email address associated with your account current. If the details associated with your account are incorrect, you may not be able to use the one-time password verification and may be unable to access the app. If the mobile phone number and/or email address is also used by other people, they may receive, or be able to access, your one-time password.

Authentication for mobile devices

If you have a compatible iPhone, Android or Windows mobile device, you may choose to enable biometric authentication, to log in to the app and confirm your identity using a biometric identifier registered on your mobile device instead of your email address/account number and password. A biometric identifier includes a fingerprint or facial data by which a mobile device manufacturer allows a user to authenticate their identity to unlocking their mobile device. Hostplus does not collect or store your biometric identifier, which is stored within your mobile device. 

Important: If you enable or use a biometric identifier to access the app, you must ensure that your biometric identifier is the only biometric identifier stored on the mobile device you use to access the app. If another person has stored their biometric identifier on the mobile device you use to access the app, you acknowledge that they may be able to access your accounts, including to view and conduct certain actions on the app, and these actions will be treated as having been authorised by you and conducted with your knowledge and consent.

Things you can (and can’t) do in the app

The app is not designed to enable you to undertake all activities with regards to your account. You may use the app to:

  • view your personal account performance
  • view your contributions
  • manage and change certain details of your account 
  • download important account documents such as super statements, which can be shared to your nominated email address. Any document shared is done so at your own risk, and Hostplus takes no responsibility for any documents shared from the app.

At this time, you cannot use the app to:

  • make changes to your investments 
  • make all changes to your account, or
  • access all documents linked to your account.

To do any of these things, you will need to log in to your account on our website or contact the customer service centre on 1300 467 875. 

General advice warning

The information contained in this app is of a general nature only. It has been prepared without taking into account your personal investment objectives, financial situation, or needs.

This app is not intended to offer investment, legal or financial advice. Before acting on the information contained in this app you should also consider seeking the advice of a licensed financial adviser.

Hostplus does not recommend that you make decisions concerning superannuation arrangements based solely on the information in this app. If the information relates to the acquisition, or possible acquisition, of a particular financial product, you should obtain and read the relevant Product Disclosure Statement (PDS) and any related information in the incorporated by reference material relating to the product and consider the PDS before making any decision about whether to acquire the product.

Hostplus Product Disclosure Statements may be downloaded by clicking here, or can be obtained by calling Hostplus on 1300 467 875 Monday to Friday, 8am - 8pm AEST/AEDT or, if calling from outside Australia,+61 (3) 9624 7370. The information contained in this app is current at the time of publication.

The information contained within this app has been prepared based on information that is believed to be accurate and reliable. Changes in circumstance may occur at any time and may impact on the accuracy or completeness of the information. Whilst the Trustee makes every effort to ensure that the information about your account is accurate and up to date, the Trustee does not warrant the accuracy or completeness of this information. Please contact us on 1300 467 875 if you believe your account information is incorrect.

Intellectual property

This app contains copyright material, and brand names and other trade marks, that are protected by law. The app and its original content, features and functionality are and will remain the exclusive property of Hostplus and its third party licensors. All names and logos are trade marks of the Trustee or third parties. Nothing in these terms constitutes a transfer of any intellectual property rights from us to you.  

You must not:

  1. use the app (or any of its content) for any purpose other than as permitted by these terms
  2. disassemble, decompile, reverse engineer, or create derivative works or functionally equivalent software from, the app (except to the extent expressly permitted by law)
  3. copy or download, in a systematic manner, any text, graphics, information, designs or other content from the app, or communicate or otherwise distribute such systematically obtained text, graphics, information, designs, data or other content.


Hostplus is committed to protecting the privacy of your personal information. Hostplus collects, uses and discloses personal information about you, your Hostplus account, and your use of the app, in accordance with our Privacy Policy.


  • We may send notifications from the app via a push notification service or other reminder mechanism.
  • Push notifications will be sent to any compatible mobile device on which you have installed the app and have enabled push notifications.
  • You can enable or disable push notifications via your mobile device settings or within the app under the security and settings menu.

Access to third-party systems

  • The app may contain links to third-party websites or services that are not owned or controlled by us.
  • We have no control over, and assume no responsibility or liability for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss you incur in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.
  • We only provide links to external websites (such as Choiceplus and Metlife) as a convenience, and the inclusion of such links to external websites does not imply our endorsement of those websites. When you access other websites on the internet, you do so at your own risk.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision imposes any material burden on you or causes you any material disadvantage, we will try to provide at least 30 days' notice (via a push notification) prior to any new terms and conditions taking effect.

It is your sole responsibility to periodically check these Terms for any changes. If you do not agree with any of the changes to these Terms, you must stop using the app. Your continued use of the app after any change will be deemed as your acceptance of these Terms as amended.


You agree to indemnify us and our successors and assigns for all damages, costs, expenses and other liabilities (including but not limited to legal fees and expenses) relating to any claim arising out of or related to your access to and use of the app or your breach of these Terms.

Limitation of liability

To the extent permitted by law, we exclude liability for all direct, indirect or consequential liabilities, losses, damages, costs and expenses (including, without limitation, loss of revenue, loss of goodwill, downtime costs, loss of profit, loss of or damage to reputation, loss under or in relation to any other contract, loss of data, loss of use of data or loss of anticipated savings or benefits), whether arising in contract, tort (including negligence) or otherwise, suffered or incurred by any person arising out of:

(i) your use of the app, including (without limitation) any copying, distribution, or downloading of information accessible via the app, and including (without limitation) in connection with any disruption to or unavailability or failure of the app or as a result of any fraudulent or illegal use of the app by any third party

(ii) arising from any circumstance beyond our control, or

(iii) these Terms.


We may terminate or suspend your access to the app immediately, without prior notice or liability, for any reason whatsoever, including (without limitation) if you breach any of these terms.

We may also change all or part of the app (including the availability of any feature or content) or suspend access to the app at any time for any reason, and impose limits on certain features or restrict your access to all or part of the app, without having to give you notice.

All provisions of these terms which by their nature should survive termination will survive termination of your use of the app (whether we terminate your access or you discontinue using the app and delete it from your device).


The content of this app has been prepared for residents of Australia and as a result, all currency references are shown in Australian dollars. The app may be accessed throughout Australia and overseas. If you access the app outside of Australia, you do so at your own risk and are responsible for complying with the laws in each country you access the app. We do not accept any liability for accessing the app outside of Australia.


These Terms are governed, and are to be construed, in accordance with the laws of Victoria, Australia.

Any failure by us to enforce any right under, or provision of, these Terms will not be considered a waiver of those rights. If any provision, or part of any provision, of these terms is held to be invalid or unenforceable by a court, that provision (or that part of a provision) may be severed from these terms and the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding the app, and supersede and replace any prior or subsequent agreements (whether in writing or verbal) between you and us regarding the app.

Contact us

If you have any questions about these Terms or the app, please contact us on 1300 467 875. We take your feedback seriously and will promptly investigate and respond to all genuine issues and concerns.