We know that making an insurance claim can be stressful. That’s why we have a dedicated in-house team of experts to guide you through every step. Our goal? To make the claims process as smooth as possible from start to finish.
Call us on 1300 467 875 and we’ll put you in touch with a dedicated claims expert to help you through the entire process.
Call your dedicated claims expert directly. Check your emails or mail to find their number.
We know this is a difficult time, so you’ll have a dedicated in-house claims expert to guide you every step of the way.
We have a simplified administration process and a commitment to efficient case management, so you don’t have to wade through unnecessary paperwork.
We’re passionate about providing a positive result for our members and their loved ones when they need it most. Our role is to support you through the entire claim journey with compassion and respect.
From your very first call about your insurance claim, we will:
Hostplus insurance cover is generally provided by Metlife. Some members may have grandfathered policies with other terms and conditions – please check the relevant insurance guide for details.
If you come from a non-English-speaking background, we can work with an interpreter from Translating and Interpreting Services (TIS) to help you make your claim. It’s free to use TIS for insurance claims, and our claims team can guide you through the process.
To ask for an interpreter, call us on 1300 467 875 between 8.30am and 4.30pm (AEST/AEDT), Monday to Friday.
If you’ve settled a claim, it may be time to start planning your future. Take the stress out of the unknown with expert financial advice on your best options for the short and long term.