Our products and services
Retired and looking for more certainty over your returns?
Introducing CPIplus, a Pension investment option that aims to deliver a consistent and predetermined return above inflation each year.
Not available for Transition to Retirement Pensions. Though returns above inflation are predetermined annually, Hostplus can shorten the return period. Hostplus may also adjust the rate of return with at least 30 days’ notice.
Learning Hub
Try SuperSmart today
An interactive way to get financial education and tailored advice* online to help supercharge your future.
Exclusive to Hostplus members 24/7 via Member Online at no extra cost.
*Members with Term Allocated Pension, Lifetime Pension, Defined Benefit Pension, nil balances, non-standard investment options and some Maritime Contributory Accumulation members cannot access SuperSmart financial advice services.
Retirement
Retired and looking for more certainty over your returns?
Introducing CPIplus, a Pension investment option that aims to deliver a consistent and predetermined return above inflation each year.
Not available for Transition to Retirement Pensions. Though returns above inflation are predetermined annually, Hostplus can shorten the return period. Hostplus may also adjust the rate of return with at least 30 days’ notice.
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Member Online
Enter your Member Number and Password to access your account anytime.
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Pension Online
Log in to manage your Pension account 24 hours a day, 7 days a week.
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QuickSuper
Pay your employees super contributions across multiple super funds.
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Self-Managed Invest (SMI) for SMSF
Enter your Username and Password to access your account and start managing your investments.
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Member Join
Everyone is welcome to join us as a member of our personal super plans.
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Pension Join
Starting a Hostplus Pension or joining Hostplus if you’re not already a member is easy.
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Employer Join
No fees. Easy payments. Become a registered Hostplus employer in less than 10 minutes.
-
SMSF Join
It only takes a few minutes to register to invest with Hostplus Self-Managed Invest.
-
Member Online
Enter your Member Number and Password to access your account anytime.
-
Pension Online
Log in to manage your Pension account 24 hours a day, 7 days a week.
-
QuickSuper
Pay your employees super contributions across multiple super funds.
-
Self-Managed Invest (SMI) for SMSF
Enter your Username and Password to access your account and start managing your investments.
-
Member Join
Everyone is welcome to join us as a member of our personal super plans.
-
Pension Join
Starting a Hostplus Pension or joining Hostplus if you’re not already a member is easy.
-
Employer Join
No fees. Easy payments. Become a registered Hostplus employer in less than 10 minutes.
-
SMSF Join
It only takes a few minutes to register to invest with Hostplus Self-Managed Invest.
Why Hostplus
Retired and looking for more certainty over your returns?
Introducing CPIplus, a Pension investment option that aims to deliver a consistent and predetermined return above inflation each year.
Not available for Transition to Retirement Pensions. Though returns above inflation are predetermined annually, Hostplus can shorten the return period. Hostplus may also adjust the rate of return with at least 30 days’ notice.
Product and fee information for advisers
Retired and looking for more certainty over your returns?
Introducing CPIplus, a Pension investment option that aims to deliver a consistent and predetermined return above inflation each year.
Not available for Transition to Retirement Pensions. Though returns above inflation are predetermined annually, Hostplus can shorten the return period. Hostplus may also adjust the rate of return with at least 30 days’ notice.
-
Member Online
Enter your Member Number and Password to access your account anytime.
-
Pension Online
Log in to manage your Pension account 24 hours a day, 7 days a week.
-
QuickSuper
Pay your employees super contributions across multiple super funds.
-
Self-Managed Invest (SMI) for SMSF
Enter your Username and Password to access your account and start managing your investments.
-
Member Join
Everyone is welcome to join us as a member of our personal super plans.
-
Pension Join
Starting a Hostplus Pension or joining Hostplus if you’re not already a member is easy.
-
Employer Join
No fees. Easy payments. Become a registered Hostplus employer in less than 10 minutes.
-
SMSF Join
It only takes a few minutes to register to invest with Hostplus Self-Managed Invest.
-
Member Online
Enter your Member Number and Password to access your account anytime.
-
Pension Online
Log in to manage your Pension account 24 hours a day, 7 days a week.
-
QuickSuper
Pay your employees super contributions across multiple super funds.
-
Self-Managed Invest (SMI) for SMSF
Enter your Username and Password to access your account and start managing your investments.
-
Member Join
Everyone is welcome to join us as a member of our personal super plans.
-
Pension Join
Starting a Hostplus Pension or joining Hostplus if you’re not already a member is easy.
-
Employer Join
No fees. Easy payments. Become a registered Hostplus employer in less than 10 minutes.
-
SMSF Join
It only takes a few minutes to register to invest with Hostplus Self-Managed Invest.
Making a
claim
We know that making an insurance claim can be stressful. That’s why we have a dedicated in-house team of experts to guide you through every step. Our goal? To make the claims process as smooth as possible from start to finish.
We’re here
to help
Need to make a new claim?
Call us on 1300 467 875 and we’ll put you in touch with a dedicated claims expert to help you through the entire process.
Already have a claim in progress?
Call your dedicated claims expert directly. Check your emails or mail to find their number.
Supporting you through the entire claims process
You’re not alone
We know this is a difficult time, so you’ll have a dedicated in-house claims expert to guide you every step of the way.
We make things simple
We have a simplified administration process and a commitment to efficient case management, so you don’t have to wade through unnecessary paperwork.
We’re here to help
We’re passionate about providing a positive result for our members and their loved ones when they need it most. Our role is to support you through the entire claim journey with compassion and respect.
Our claims
philosophy
Our approach
From your very first call about your insurance claim, we will:
- Use our in-house claims team with dedicated claims relationship officers to proactively and compassionately manage your claim (and any other interested parties) and keep you informed at every step of the way.
- Assist in identifying any cover held with Hostplus that you may be eligible to claim on.
- Provide a single point of contact to assist you throughout your claim journey and to explain the process in simple, clear language.
- Offer accurate and detailed information upfront to assist in managing your claim completely and efficiently.
- Listen and be there to support you through the process at a difficult time and in no way discourage the lodgement of a claim.
- Be honest and transparent and deliver on our promises.
- Be accountable and resolve any issues promptly.
- Treat you with respect at all times.
- Acknowledge and consider your individual circumstances.
- Work together to make the claim experience as simple, easy and positive as possible.
- Do everything that is reasonable to pursue an insurance claim, if the Trustee considers that the claim has a reasonable prospect of success.
Our commitments
- Recognising this is a difficult time, we’ll work hard to help have all eligible claims approved by the insurer and paid quickly with compassion and empathy.
- We’ll ensure that the insurer treats you fairly and assesses your claim promptly.
- Any adverse decision by the insurer will be reviewed by Hostplus’ Claims Review Committee (CRC). Where they believe the insurer has acted unreasonably or unfairly in a claim decision, they’ll take whatever action is necessary to seek to resolve the outstanding claim.
Hostplus insurance cover is generally provided by Metlife. Some members may have grandfathered policies with other terms and conditions – please check the relevant insurance guide for details.
If you come from a non-English-speaking background, we can work with an interpreter from Translating and Interpreting Services (TIS) to help you make your claim. It’s free to use TIS for insurance claims, and our claims team can guide you through the process.
To ask for an interpreter, call us on 1300 467 875 between 8.30am and 4.30pm (AEST/AEDT), Monday to Friday.
The National Relay Service is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment.
If you have difficulty communicating due to a hearing or speech impairment, you may benefit from the services of the National Relay Service.
This service is provided by the Australian Government and is free to use. For more information or support by visiting the website at National Relay Service.
Need help verifying your identity?
Some First Nations Peoples may find it hard to meet Hostplus' identification requirements.
If you’re a Hostplus member of Aboriginal and/or Torres Strait Islander heritage, you can use our Indigenous Persons Identity Referral form. This form can help you to verify your identity and access your super money.
Alternatively, some service providers in remote communities may be able to help. You can ask them to include your photograph in a letter confirming your identity, using their official letterhead.
