Frequently asked questions

No, there are no joining or ongoing fees for employers. 

We’re here to help. If you’ve got questions before joining Hostplus, or need support once you’ve become a registered Hostplus employer, our dedicated in-house Employer Services team is here to guide you. We’ll also keep you up to date with relevant super information or changes. Contact us.  

Joining Hostplus takes less than 10 minutes online using our Join and Pay tool . Visit our Open an employer account page for more. 

Once you’re a Hostplus employer, it’s easy to make Hostplus your default fund. Head to the Make Hostplus your default fund page to learn more. 

Our New Business team, located in offices across the country, can provide you with support both when you join Hostplus and for your future service needs.

Employers must pay Superannuation Guarantee (SG) contributions on behalf of employees who are:

• aged 18 years or over and employed on a full-time, part-time or casual basis (including those who are working in Australia temporarily) 
• aged under 18 and work more than 30 hours a week. 

The current Superannuation Guarantee (SG) law requires you to pay eligible employees a minimum of 11.5% of their ordinary time earnings (OTE), which is scheduled to gradually increase to 12% by 1 July 2025. If your employees are covered by an award or employment agreement that specifies a higher super contribution than 11.5%, you must pay the higher amount.

For the latest information about SG rates and ordinary time earnings, call the Australian Taxation Office (ATO) on 13 10 20 or visit ato.gov.au. 

You typically need to pay Superannuation Guarantee (SG) contributions every quarter, but some employers find it’s easiest to pay monthly instead – choose the option that works for you and your business.  
How frequently you make super payments may also depend on whether any of your employees are covered by an award or employment agreement, as some agreements may specify alternative payment periods.  
For most employees, these are the SG contribution due dates: 

If your Superannuation Guarantee (SG) contributions are late, you may need to pay the Superannuation Guarantee Charge. This is made up of three parts: 

• the SG payment 
• an administration charge of $20 per employee per quarter
• an interest charge of 10% p.a. on any SG shortfall amounts imposed by the Australian Taxation Office (ATO).  

The SG Charge is not tax deductible and additional penalties and charges may also apply. 

If you have questions about the SG charge and other consequences of not paying super on time, call the ATO on 13 10 20 or visit ato.gov.au 

Super fund ‘stapling’ was introduced into legislation to prevent the creation of multiple super accounts. It means that an employee’s super fund will automatically move with them when they change jobs – unless they specifically tell their employer otherwise. 

As an employer, you still need to provide new employees with a Superannuation Standard Choice form when they start working for you, and you’ll still need to pay their super into their chosen fund. If they don’t nominate a fund, you’ll need to check with the Australian Taxation Office (ATO) for a stapled fund. Where an employee doesn’t choose a fund and doesn’t have a stapled fund, you’ll pay their super into your default fund. 

Under the government’s SuperStream standards, you need to make your employees’ super payments through a compliant online system of your choice. There are a few payment options available, including: 

• our compliant clearing house, QuickSuper, which lets you make super contributions for all your staff in one simple transaction – regardless of their super fund 
• the Australian Taxation Office’s Small Business Superannuation Clearing House 
• an alternative SuperStream-compliant clearing house solution 
• through your payroll system – check with your software provider to ensure your payroll system is SuperStream-compliant.  

Visit our How to make payments page to learn more about payment options. 

A clearing house allows you to make a single lump sum superannuation payment for all employees across multiple superannuation funds. The clearing house then distributes the contributions to each employee’s super account, based on your instructions. 

Registered Hostplus employers don’t pay any fees to use our QuickSuper clearing house solution. 

Yes. Our clearing house, QuickSuper, allows you to make all your employees’ super contributions in a single payment. This includes payments to other super funds. 

Our Register for QuickSuper page provides resources and FAQs for QuickSuper users. Prefer to talk to someone? Contact our Employer Services team.