Hostplus (also referred to as 'Trustee', 'we', 'us' and 'our') is an Australian Financial Services Licensee (AFS Licence No. 244392), an APRA-regulated Registrable Superannuation Entity Licensee (RSE Licensee No L0000093) and trustee of the:
With our origins in the hospitality and tourism industries, Hostplus continues to evolve as the lifetime fund of choice for all Australians, with a view to improving the retirement outcomes for our members.
We are committed to acting in your best financial interests and to ensure we can provide you with the service and support you need, there is a certain amount of personal information we need to collect.
This policy briefly explains the main reasons why we collect your personal information, the ways we protect your privacy, and how we comply with the Australian Privacy Principles (APP).
Personal information is information or an opinion about you from which you can reasonably be identified.
In many cases, we have a legal obligation to collect your personal information. For example, we need to collect your details to confirm your identity when we create your Super or Pension account. Collecting and storing your information also helps us service you as a member and manage your account, including keeping you informed about your super, insurance and other opportunities available to you as a Fund member, and respond to any queries or requests you may have such as:
Hostplus must maintain certain member records for a period of at least 7 years post you ceasing to be a member of the Fund. After you have ceased to be a member, we may use this information to undertake research in accordance with ASIC guidance regarding member needs analysis.
Certain information like your Tax File Number (TFN) is required for taxation and superannuation purposes and is authorised to be collected under the Superannuation Industry (Supervision) Act 1993. Your TFN also allows us to look for other super accounts you may have lost track of, or super money that has been transferred to the Australian Taxation Office (ATO). We must obtain consent from you prior to using your TFN to search for other superannuation accounts you may have to consolidate your super.
At times we may need to collect sensitive information from you such as medical information and family relationship details to process insurance applications and benefit claims. This information is used by Hostplus and our insurers to assess your eligibility for an insured benefit. We will always seek your express consent before we collect any sensitive information from you, and we will ensure that the collection of this information is absolutely necessary.
In the event that you make an application for insurance or make a claim on your existing insurance:
Hostplus also collects personal information from employment candidates such as employment history, contact details and other information, either directly or through recruiters, for recruitment purposes.
Hostplus may disclose your personal information to referees, recruiters and employment screening service providers for the purposes of considering your application for employment.
Similarly, Hostplus collects and holds personal information about its employees to enable payroll, travel and other administrative processes associated with employment at Hostplus. Our processes also include the disclosure of employee renumeration for teh purposes of regulatory disclosures and reporting.
We collect information that’s relevant to our relationship with you, as your super fund. This includes:
We may also need to ask you for sensitive information including:
*If you don’t provide us with this type of personal information we may not be able to create a superannuation or pension account on your behalf.
Where possible, we will collect information directly from you. Sometimes we collect personal information from a third party you would reasonably expect us to collect from, such as your employer. We may also collect information from other super funds, government agencies, and from alliance partners such as those used for market research to improve our products and services.
Personal information may be collected through the following channels:
Hostplus uses third-party cookies delivered by vendors including Google and Adobe to collect information about your visit to the Hostplus website, our online portals and third-party websites for research and marketing purposes. Third-party advertising cookies may be used to personalise information shown to you, or to serve as ads to you based on visits to our website or other websites. Should you wish to opt-out your device from personalised Google advertising, you can learn more by visiting Ads Settings.
Once collected, your personal information is stored securely on a database maintained by the Link Group (which incorporates Australian Administration Services Pty Limited ABN 62 003 429 114, also referred to as 'AAS' or our 'Fund Administrator'). We may also hold your personal information in hard copy format if you provide it for purposes including, but not limited to, insurance and benefit claims and complaints. See Do we disclose your personal information to overseas recipients?
If we receive unsolicited information from individuals or other sources on your behalf, we will determine if we could have collected the personal information for one or more of our functions or activities. If we could have collected your personal information, we will take reasonable steps to protect it from misuse or unauthorised disclosure. In other circumstances, the information will be destroyed.
We may need to disclose relevant personal information to third party organisations that help us provide services. We limit the information provided to these organisations to what they need to perform their services for us or to provide products or services to you. These organisations are also bound by strict confidentiality arrangements.
Approved third parties including but not limited to:
Your personal information may also be stored in our service providers’ systems based in the United States of America and Germany.
Citigroup stores information on servers located in Australia, Germany, the United Kingdom, Singapore and Hong Kong.
FNZ (Australia) Pty Limited store information on servers located in New Zealand.
Willis Towers Watson stores information on servers located in Australia, Netherlands and Ireland.
Metlife and MLC may store information on servers located in overseas locations.
We may also need to disclose your personal information to overseas recipients in New Zealand and the United Kingdom if you make a request for the rollover out or in of your superannuation or pension benefits held in these countries.
Any overseas disclosure does not affect our commitment to safeguarding your personal information and we will take reasonable steps to ensure any overseas recipient complies with the APPs. If required you can access a full list of countries in which disclosure, access to, use or storage of your personal information may occur, please contact us if this is required.
Contact us via the details below if you would like to:
|Phone:||Super: 1300 467 875 |
Pension: 1300 348 546
Choiceplus: 1300 246 423
Advisers: 1300 467 875 (option 4)
Outside Australia: +613 9067 2500
Northern Territory Govt line:08 7915 4800
Monday to Friday, 8am - 8pm AEST/AEDT
|Write to us:||Privacy Officer|
Locked Bag 5046
Parramatta NSW 2124.