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our members

Every member’s situation is different. At some point in your life you might be faced with difficult challenges. You're not alone. Everyone struggles at times with their health, wellbeing, or financial situation. 

As a super fund, one of  our responsibilities is to help support you on your journey to retirement.

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Why you might
need support

You might find yourself in a vulnerable situation for many reasons. These reasons may be temporary or ongoing, may occur gradually or suddenly, and may relate to single or multiple factors. 

You might need support because of:

  • health conditions – mental health concerns, disabilities, accidents, injuries, and ageing can leave some people vulnerable
  • natural disasters
  • family violence
  • relationship breakdown
  • grief and bereavement
  • isolation
  • difficulty with comprehension, reading and writing
  • financial problems.

There could be another reason for needing help that’s not listed here. 

How we can help

At Hostplus, we’re committed to recognising and helping support our members experiencing vulnerability. Our employees receive dedicated training on these matters, so they’re equipped to support members’ unique situations and circumstances.  

The support we can offer you ranges from simple help with your account, to assisting you with insurance claims, complaints, and applying for early access to your super. Our specialist teams will work with you to help ensure that the process is easy and you’re supported from start to finish. 

You can contact us for support in the following ways:

If you'd prefer that we call you, please provide your contact details in an email or live chat, along with your preferred time for us to call.

You can also nominate anyone to talk to Hostplus on your behalf, as long as you authorise them over the phone or in writing. Please note they won’t be able to make changes to your account.

Explore your

Accessing your super

There may be situations where you need to access your super earlier than retirement age. If you’re suffering severe financial hardship you might be eligible. Our online process to apply is quick and easy.  

Making an insurance claim

We know that making an insurance claim can be stressful. That’s why we have a dedicated in-house team of experts to help guide you through every step. 

Financial advice

Get financial advice about your Hostplus super account (including insurance), at no extra cost to you.


Translating and Interpreting Service (TIS)

If English is not your preferred language, contact Hostplus and we can arrange an interpreter for you.  

The government also provides an interpreting service. Call 131 450 or visit their website.  

How to get help
outside Hostplus

These organisations can offer support when you need it most. 

National Debt Helpline

The National Debt Helpline is a not-for-profit organisation. It offers a free, independent and confidential service that helps people tackle their debt problems. 

Ask Izzy

Ask Izzy is a website that connects people in need with housing, a meal, help with money, family violence support, counselling and much more. It is free and anonymous, with thousands of services listed across Australia.


Healthdirect Australia is the national virtual public health information service. It’s a government-funded service, providing quality, approved health information and advice. 

Services Australia

A government agency whose purpose is to support Australians by delivering high-quality, accessible services and payments.