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Feedback and complaints.

If our products or services fail to meet your expectations please call us on 1300 467 875. If you’re not happy with the way your feedback is handled, we’d like to hear from you.

You can write to:

Hostplus Resolutions Officer
Locked Bag 3  
Carlton South VIC 3053

You can also send an email regarding your complaint to complaints@hostplus.com.au.

We are required to resolve all complaints within 90 days of receipt, although we aim to respond much sooner.

You can find out more about this in our complaints process fact sheet.

If you’re dissatisfied with our management of your complaint or its resolution, you may wish to contact the Superannuation Complaints Tribunal (SCT) or the Financial Ombudsman Service (FOS).

The SCT is an independent tribunal created by the federal government to assist in the resolution of complaints relating to decisions and conduct of trustees, insurers and other decision-makers in relation to regulated superannuation funds and other related bodies. Please note, there are certain criteria and time limits as to when a complaint can be lodged with the SCT. Before the SCT can accept a complaint, the complainant must have previously lodged a complaint with the trustee of the superannuation fund.

You can:

  • Call the SCT on  1300 884 114 (local call costs apply)
  • Write to the SCT c/o
    Superannuation Complaints Tribunal
    Locked Bag 3060
    Melbourne VIC 3001
  • Submit your complaint online 

The FOS typically responds to complaints made against banks, credit unions, financial planners, insurance brokers and accountants and as such complaints relating to superannuation are typically referred to the SCT.

You can:

  • Call the FOS on 1300 780 808 (local call costs apply)
  • Write to the FOS c/o
    Financial Ombudsman Service GPO Box 3
    Melbourne VIC 3001
  • Lodge a dispute online