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Feedback and complaints.

To provide feedback to us please call us on 1300 467 875.

 If you wish to make a complaint, please let us know by writing to us at:

Hostplus Resolutions Officer
Locked Bag 9  
Carlton South VIC 3053

You can also send an email regarding your complaint to resolutions@hostplus.com.au.

We take complaints very seriously and treat each complaint as an opportunity to improve our services. We will acknowledge your complaint as soon as we have received it, as well as provide you with specific details relevant to your complaint.

We are required to resolve all complaints within 90 days of receipt, although we aim to respond much sooner.

You can find out more about this in our complaints process fact sheet.

If you are not happy with the way your complaint has been handled, or if you have not received a response within 90 days, you have the option to contact the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to Hostplus members.

Website: afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001.