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Insurance in Superannuation Voluntary Code of Practice

Driving further improvements across the insurance industry.

What is the Code?

The Insurance in Superannuation Voluntary Code of Practice is the superannuation industry’s commitment to high standards when providing insurance to fund members.

The Code provides a framework to ensure the insurance cover super funds offer their members is affordable and appropriate to their needs.

The Code commenced from 1 July 2018 and funds have until 30 June 2021 to fully implement it. As part of our commitment, we’ve published our plans to transition to the Code by 31 December 2019.

What does it aim to achieve?

The Code recognises the significant benefits of insurance in superannuation and aims to improve these offerings by promoting industry standards and expectations on a range of key issues – including:

  • Simpler processes for members to opt out of automatic insurance
  • Improved communications including the impact of insurance fees on retirement outcomes
  • Increased help for members making a claim

Why have we adopted the Code?

Insurance in superannuation provides a safety net of cover for a significant portion of our members. As a participating member of the Insurance in Superannuation Working Group, we believe the Code helps to ensure the right balance between providing adequate insurance cover and protection of members’ superannuation savings for retirement.

The Code recognises that there is no one-size-fits-all approach to insurance and gives funds the flexibility to continue providing unique features and services designed specifically with their members in mind. This is important to our members, who are typically young and working in casual or seasonal employment patterns, that can also include extended travel and maternity leave periods.

What does it mean for you?

The good news is we now comply with the Code, having tailored our group insurance to suit the needs of our members working in the hospitality, tourism, recreation, sport and related industries.

So, while you don’t need to do anything, it’s important to remember you can change or opt-out of your insurance cover at any time.

Find the right level of cover to suit your needs and your budget with our quick reference page filled with tools and resources to guide your insurance choices.

Insurance tools and resources

Where can I find out more information?

As part of our commitment to the Code, we have published our Code of Practice Transition Plan here.

You can view the Insurance in Superannuation Voluntary Code of Practice here.

In order to help you better understand your automatic cover please refer to our Insurance in Superannuation Key Fact Sheet.

The purpose of the Key Fact Sheet  is to provide high level fund specific insurance information in a format that is consistent across the industry.

Insurance Strategy

The following is the relevant part of our insurance strategy that explains how we have designed our Automatic (default) insurance cover.

Remember, Hostplus insurance products are designed for a particular target market. Please read our Product Disclosure Statement and Target Market Determinations to understand if insurance through Hostplus is right for you.

Hostplus believes that the flexibility of the insurance design offered to members through a combination of default insurance cover and options for voluntary additional cover ensures that members’ insurance needs are adequately addressed.

Hostplus offers members a range of insurance benefits including Death (including Terminal Illness), Total and Permanent Disablement (TPD) and Income Protection Insurance. 

Hostplus offers default (Automatic) Death (including Terminal Illness) and TPD insurance cover that provides an appropriate safety net of insurance cover to all eligible members of the Fund. In addition, Hostplus offers members the ability to apply for additional death and TPD insurance cover or Income Protection cover where members believe the default arrangements are not sufficient for their requirements.

The determination of the level of default death and TPD cover has been established based on a broad insurance needs evaluation by member age and an assessment to ensure it is appropriate and does not unduly erode a member’s account balance. Hostplus has resolved that to limit the cost of the default death and TPD cover to below 1% of salary over the lifetime of the membership is an appropriate level of premium deductions, in considering the demographics and claims experience of the Fund. The 1% of salary limit corresponds to approximately 10% of Superannuation Guarantee which is considered reasonable without unduly eroding the retirement benefits of the member.

In determining the level of default death and TPD cover, Hostplus has considered the insurance needs of the Fund’s members. The Trustee recognises that insurance needs are determined by a number of factors including the members’ life stage, whether the member has dependants, living expenses, income and age. In considering this, in addition to the affordability trade-off, Hostplus has introduced a design where the number of units and cover levels vary by age.

Due to the Fund having a large number of casual, part-time, seasonal and event workers each with different incomes, working hours and days of employment, the high cost of Income Protection Cover is not offered as default. Income Protection Cover is provided as optional if the member wishes to elect this type of cover.

Hostplus Insurance Premium Adjustment Mechanism (PAM)

On 1 July 2017 Hostplus entered into an arrangement with MetLife that included a Premium Adjustment Mechanism (PAM) in respect of the Death and Total & Permanent Disability insurance cover and the non-default Income Protection cover. This arrangement reduces the insurers risk exposure due to claims volatility and allows Hostplus to negotiate lower overall premiums for members.

Any premium adjustment payment made to us is allocated to a separate insurance reserve for this arrangement and is governed by our reserving policy. Our reserving policy requires that any premium adjustment payments we receive from the insurer are only passed-on to members through future premiums charged. The Hostplus Board will be exclusively responsible for approving the use and/or distribution of any of the PAM Proceeds and we will report details of any distribution of the PAM proceeds in our Annual Reports.

The PAM arrangement does not currently apply to default Income Protection (Salary Safe) cover referred to in section 8.17 of our PDS.

Claims Philosophy

The Fund’s Claims Team are passionate about being there for members and beneficiaries at a difficult time, when they need the Fund the most. Our role is to guide and support the member or beneficiary through the entire claim journey with compassion and respect.

At the Fund we know that when a claim is made it is at a difficult time. The Fund promises to be there for its members and families, to guide and support them through the entire claim journey.

Our Approach

Our aim is to provide our members and their beneficiaries as follows:

  1. an in-house claims team with dedicated Claims Relationship officers who will proactively and compassionately manage the relationship (and any other interested parties) and keep claimants informed at every step of the way;
  2. assistance in identifying any cover held within the Fund which may be eligible to claim on;
  3. a single point of contact at the start of the claim to assist throughout the claim journey and to explain the process in simple, clear language;
  4. accurate and detailed information upfront to assist in managing  a claim completely and efficiently;
  5. listen and be there to support through the process at a difficult time and in no way discourage the lodgement of a claim;
  6. be honest and transparent and deliver on our promises;
  7. be accountable and resolve any issues promptly;
  8. treat the claimant with respect at all times;
  9. acknowledge and consider the claimant’s individual circumstances;
  10. work together to make the claim experience as simple, easy and positive as possible; and
  11. to do everything that is reasonable to pursue an insurance claim for the benefit of a member or beneficiary, if the Trustee considers that the claim has a reasonable prospect of success.

Our Commitments

Recognising this is a difficult time, the Fund seeks to ensure all genuine claims are paid quickly with compassion and empathy. We will ensure that the Insurer treats the claimant fairly and assesses the claim promptly. Any adverse decision by the Insurer will be reviewed by the Fund’s Claims Review Committee (CRC) and where they believe the Insurer has acted unreasonably or unfairly in a claim decision, they will take whatever action is necessary to resolve the outstanding claim.

Intention Statement for Total and Permanent Disability

The intention of Total and Permanent Disability cover is to provide you with an insured benefit if you become totally and permanently disabled as a result of an illness or injury. It is designed to replace your future earning capacity via a lump sum payment and provide you and your dependants with the financial support you need.

Total and Permanent Disability insurance cover is available to you regardless of your working hours or the basis on which you are employed whether you are employed on a casual, part-time, contract or permanent. 

Your capacity to work is assessed by Hostplus’ insurer and is determined by your ability to be employed or engaged in any gainful occupation, business, profession or employment for which you are reasonably suitable by your education, training or experience, not just your usual occupation or job you were performing when you become injured or ill. If you are not working or employed in any capacity 12 months prior to becoming injured or ill, different conditions may apply.

When reviewing your education, training or experience, we may consider for example the level of schooling you completed, further studies undertaken since then and any subsequent qualifications and certificates you have obtained or are obtaining, the skills and abilities you have acquired through work you have undertaken (both paid and unpaid), as well as any hobbies or interests.

The insured benefit is determined as at the date of the event occurring and the level of insurance cover at that time.

Intention Statement for Income Protection

Income Protection insurance helps to protect your income if you can’t work because of illness or injury (temporarily and totally) by providing regular monthly payments to help you meet your living expenses.

You can apply for cover of up to 90% of your monthly pre-disability.  If you are insured for this amount and in event of a successful claim, 75% of your monthly pre-disability salary is paid to you and 15% of your monthly pre-disability salary is paid into your account at Hostplus, capped at $30,000 per month. You may, of course, choose to have Income Protection Insurance cover that is less than 90% of your pre-disability salary.

We offer three waiting periods, 30, 60 or 90 days. A waiting period is the period during which you must be totally or partially disabled before an Income Protection benefit is payable. You do not receive a monthly benefit for the waiting period.

The benefit period is the maximum period of time that a benefit will be paid for any one illness or injury which you are totally disabled or partially disabled. You can choose a benefit period of two years, five years or up to age 65.

Premiums vary depending on which waiting period or benefit period you choose. Generally, the longer the waiting period and the shorter the benefit period, the lower the premium.

Interpreter services

For claimants with a non-English speaking background who need assistance in making a claim, we can work with an interpreter from Translating and Interpreting Services (TIS) to help you make the process easier to understand.

To ask for an interpreter, call us on 1300 803 745 between 8.30 am-4.30 pm Monday to Friday EST.

Use of TIS for insurance claims is free for all claimants, and our claims team can guide you through this process.

To find out more about Translating and Interpreting Services, visit


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This website is issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 890, MySuper No 68657495890198. Hostplus Self-Managed Invest (SMI) is issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Pooled Superannuation Trust (PST) ABN 13 140 019 340. It contains general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this information is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement (PDS) or Hostplus SMI PDS before making a decision about Hostplus. For a description of the target market, please read the Target Market Determination (TMD), available at You can view detailed disclaimers here. Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of personal financial advice to members of Hostplus. Advice is provided by financial planners who are Authorised Representatives of IFS. Fees may apply for Comprehensive Financial Advice, further information about the cost of comprehensive advice is set out in the relevant IFS Financial Services Guide, a copy of which is available from your financial planner. Hostplus has engaged Link Advice Pty Ltd ABN 36 105 811 836, ASFL 258145 to facilitate the provision of limited personal financial advice to members of Hostplus via the web-based product Super Adviser.