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How to make a claim.

Need to make a claim? Call us on 1300 803 745. Our dedicated claims team are ready to help you through the process.

You’re not alone

Hostplus offers a dedicated claims team to assist our members and their families from start to finish. With a simplified administration process and a commitment to efficient case management, we'll guide you through every step. You are not alone.

We work with you from the start

From your first call, our in-house claims team will work with you every step of the way.

Your claim is our priority

Our team of experts will assess your claim. Their goal is to get the best outcome for you.

Interpreter services

For claimants with a non-English speaking background who need assistance in making a claim, we can work with an interpreter from Translating and Interpreting Services (TIS) to help you make the process easier to understand.

To ask for an interpreter, call us on 1300 803 745 between 8.30 am-4.30 pm Monday to Friday EST.

Use of TIS for insurance claims is free for all claimants, and our claims team can guide you through this process.

To find out more about Translating and Interpreting Services, visit

How a financial planner can help after your claim is paid

Getting the right advice once your claim is settled may be beneficial. You need to know what the best options are for you in the short and long term. Our financial planners have experience assisting members at all stages of their lives. Regardless of your circumstances, getting the right advice is key. 

Contact a financial planner today

When you need us, call Hostplus on 1300 803 745

We understand that making an insurance claim can be a difficult task. That's why we're here to support you and your loved ones throughout the process.

Call us today on 1300 803 745 to discuss your claim.

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