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Frequently asked questions.

Question 1 - I've been a member of Hostplus for a while. Do I have to register?

Yes you do. With the upgrade we've made to our system, we'll need you to reintroduce yourself. It's easy.

Question 2 - When I register, it says my details are incorrect.

To protect your security, Member Online requires you to be very specific. Recheck all your details, eg, include your middle name, your post code,  and if you now reside overseas try using 0000 in the post code field.

Question 3 - I can't get into my ChoicePlus account, but I'm sure my details are correct.

Make sure you allow pop-ups. You may need to change your browser settings. This will vary depending on the browser you use eg Chrome, Internet Explorer, Safari, Firefox.

Question 4 - I cannot see the transaction details on my online statement.

This is a known issue and we are working to resolve ASAP.

Question 5- I've tried everything. Help!

That's OK, you can contact us by phone, fax or email.

 

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This website is issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 890, MySuper No 68657495890198. Hostplus Self-Managed Invest (SMI) is issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Pooled Superannuation Trust (PST) ABN 13 140 019 340. It contains general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this information is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement (PDS) or Hostplus SMI PDS before making a decision about Hostplus. For a description of the target market, please read the Target Market Determination (TMD), available at hostplus.com.au. You can view detailed disclaimers here. Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of personal financial advice to members of Hostplus. Advice is provided by financial planners who are Authorised Representatives of IFS. Fees may apply for Comprehensive Financial Advice, further information about the cost of comprehensive advice is set out in the relevant IFS Financial Services Guide, a copy of which is available from your financial planner. Hostplus has engaged Link Advice Pty Ltd ABN 36 105 811 836, ASFL 258145 to facilitate the provision of limited personal financial advice to members of Hostplus via the web-based product Super Adviser.