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We now help members invest in their health.

In partnership with our insurer MetLife, we're pleased to offer 360Health to all Hostplus members and their families.*  It's a way to connect to a range of virtual health and wellbeing services at no extra cost.

Check out 360Health

*The term ‘family/families’ consists of a Hostplus member’s children, partner, parents, and parents in-law.

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Protecting Your Retirement: The Warning Signs of High-Risk Schemes

Following the collapse of the First Guardian/ Shield schemes, Hostplus is urging members to familiarise themselves with the red flags to look out for when making decisions about your super. These include cold calling, pressure tactics, and exaggerated promises about high returns.

Read now

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Canstar: 2018 - 2015 Outstanding Value Superannuation

Hostplus Outstanding Value Super

8 years in a row

We’re proud to have won Canstar’s Outstanding Value Super Award for the eighth year in a row. The award recognises our strong long-term performance, competitive fees and an array of product features. 

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Retirement ready. Tick.

The Epic Retirement Tick is a new recognition from Chant West for super funds that meet a high standard across key retirement criteria. 

Hostplus is proud to be among the first of only six funds to earn the Tick - helping members feel confident about their retirement today and into the future.

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Reminder: EOFY Claiming a tax deduction on a prior year

To claim a tax deduction for a personal contribution made last financial year, Hostplus must receive your Notice of Intent to Claim a Tax deduction by 30 June this financial year.
Submit online via Member Online for immediate receipt. Please allow extra time if posting.

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Canstar: 2018 - 2015 Outstanding Value Superannuation

Hostplus Outstanding Value Super

8 years in a row

We’re proud to have won Canstar’s Outstanding Value Super Award for the eighth year in a row. The award recognises our strong long-term performance, competitive fees and an array of product features. 

Find out more

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Canstar: 2018 - 2015 Outstanding Value Superannuation

Hostplus Outstanding Value Super

8 years in a row

We’re proud to have won Canstar’s Outstanding Value Super Award for the eighth year in a row. The award recognises our strong long-term performance, competitive fees and an array of product features. 

Find out more

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CPI + 2.5%

Retired and looking for more certainty over your returns?

Introducing CPIplus, a Pension investment option that aims to deliver a consistent and predetermined return above inflation each year.

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Not available for Transition to Retirement Pensions. Though returns above inflation are predetermined annually, Hostplus can shorten the return period. Hostplus may also adjust the rate of return with at least 30 days’ notice.

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CPI + 2.5%

Retired and looking for more certainty over your returns?

Introducing CPIplus, a Pension investment option that aims to deliver a consistent and predetermined return above inflation each year.

Learn more

Not available for Transition to Retirement Pensions. Though returns above inflation are predetermined annually, Hostplus can shorten the return period. Hostplus may also adjust the rate of return with at least 30 days’ notice.

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    Pay your employees super contributions across multiple super funds.

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    Enter your Username and Password to access your account and start managing your investments.

Manage your super on the go with the Hostplus Members app

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    Enter your Username and Password to access your account and start managing your investments.

Manage your super on the go with the Hostplus Members app

Learn more
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  1. Manage your Superannuation with Hostplus
  2. About us
  3. Legals
  4. Duty to take reasonable care

The duty to take reasonable care
not to make a misrepresentation

Hostplus has a contract of insurance with MetLife Insurance Limited ABN 75 004 274 882 AFSL 238096 (‘MetLife’ or the ‘Insurer’) to provide the insurance benefits for members of the Fund. On becoming a member, you are bound by the terms and conditions of this contract of insurance.

When you apply for life insurance, the insurer will ask you a number of questions.

MetLife’s questions will be clear and specific. They will be about things such as your health and medical history, occupation, income, lifestyle, pastimes, and other insurance.

The answers given in response to their questions are very important. They use them to decide if they can provide cover to you and, if they can, the terms of the cover and the premium they will charge.

Care must be taken to answer all questions the insurer asks as part of your insurance application honestly and accurately.

Otherwise, you may not be able to rely on your insurance when it’s needed the most.

The duty to take reasonable care

When applying for insurance, there is a duty to take reasonable care not to make a misrepresentation.  

A misrepresentation could be made if an answer is given that is false, only partially true, or that does not fairly reflect the truth.  This means when answering the Insurer’s questions, you should respond fully, honestly and accurately.

The duty to take reasonable care not to make a misrepresentation applies any time you answer the Insurer’s questions as part of an initial application for insurance, an application to extend or make changes to existing insurance, or an application to reinstate insurance. 

You are responsible for all answers given, even if someone assists you with your application. 

MetLife may later investigate the answers given in your application, including at the time of a claim.

Consequences of not complying with the duty

If there is a failure to comply with the duty to take reasonable care not to make a misrepresentation, it can have serious consequences for your insurance, such as those explained below: 

Potential consequences
Additional explanation
Impact on claims
• Your cover being avoidedThis means your cover will be treated as if it never existedAny claim that has been made will not be payable
• The amount of your cover being changedYour cover level could be reducedIf a claim has been made, a lower benefit may be payable
• The terms of your cover being changedWe could, for example, add an exclusion to your cover meaning claims for certain events will not be payableIf a claim has been made for an event that is now excluded, it will not be payable

 

If the Insurer believes there has been a breach of the duty to take reasonable care not to make a misrepresentation, they will let you know the Insurer’s reasons and the information they relied on and give you an opportunity to provide an explanation.

In determining if there has been a breach of the duty, the Insurer will consider all relevant circumstances. 

The rights the Insurer have if there has been a failure to comply with the duty will depend on factors such as what they would have done had a misrepresentation not been made during your application process and whether or not the misrepresentation was fraudulently made.   

If the Insurer decides to take action on your cover, they will advise you of their decision and the process to have this reviewed or make a complaint if you disagree with their decision.

Guidance for answering the Insurer's questions

When answering MetLife’s questions, please:

  • Think carefully about each question before you answer. If you are unsure of the meaning of any question, please ask MetLife before you respond. 
  • Answer every question that MetLife ask you.  
  • Do not assume that MetLife will contact your doctor for any medical information. 
  • Answer truthfully, accurately and completely. If you are unsure about whether you should include information, please include it or check with us.
  • Review your application carefully. If someone else helped prepare your application (for example, your adviser), please check every answer (and make corrections if needed) before the application is submitted. 

 

Other important information

Your application for cover will be treated as if you are applying for an individual ‘consumer insurance contract’. For this reason, the duty to take reasonable care not to make a misrepresentation applies. 

Before your cover starts, the Insurer may ask about any changes that mean you would now answer their questions differently. As any changes might require further assessment or investigation, it could save time if you let the Insurer know about any changes when they happen.

If after the cover starts, you think you may not have met your duty, please contact us immediately and we’ll let you know whether it has any impact on your cover.

It’s important that you understand this information and the questions we ask, so if you have any queries please contact us on 1300 467 875. 

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This website is provided by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee of the Hostplus Superannuation Fund ABN 68 657 495 890 and the Hostplus Pooled Superannuation Trust ABN 13 140 019 340.  This website contains general information only. We have not taken into consideration any of your objectives, financial situation or needs. You should consider your own financial situation and read the relevant Hostplus Product Disclosure Statement or Hostplus Self-Managed Invest PDS and Target Market Determination before making a decision about the products on this website.  Hostplus has engaged Industry Fund Services Limited ABN 54 007 016 195, AFSL 232514 and MUFG Retire360 Pty Limited ABN 36 105 811 836, AFSL 258145 to provide advice services to members. Refer to the Financial Services Guide for details. Awards and ratings are only one factor to consider when choosing a super fund. Read more information about our awards and ratings. Past performance is not a reliable indicator of future performance. You can view detailed disclaimers here. 

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The Zenith CW Pty Ltd ABN 20 639 121 403 AFSL 226872/AFS Rep No. 1280401 (Chant West) Epic Retirement Tick issued October 2025 is solely a statement of opinion and not a recommendation in relation to making any investment decisions. The Tick is current for 12 months and subject to change at any time without notice. Ticks from previous years are for historical purposes only. Liability is not accepted, whether direct or indirect, from use of the Tick. Full details on the Tick at www.chantwest.com.au/solutions/epic-retirement-tick