New and improved 
services to help advisers

Great news! You can now access Hostplus Self-Managed Invest (SMI) via Netwealth’s recently launched non-custodial asset administration service.   

As part of this service, Netwealth manages tasks like account opening, trade execution, and cash transfers on your and the client’s behalf. The service also means no more manual data entry or multiple logins. You and your clients also get to see all your investment valuations and transaction listings in one place, via the Netwealth portal.    

Visit Netwealth to learn more about the service or speak to a Business Development Managers. 

First established in late 2022, our dedicated call centre support line for external advisers has recently doubled in size with an additional six operators now available to respond to adviser calls. This is in response to the increase in calls we are now receiving every month and the significant increase in the number of advisers now engaging with Hostplus on behalf of their clients.  

We are dedicated to supporting our external adviser network and trust these changes will improve your experience with Hostplus. 

You can access this team by calling 1300 467 875 (option 4).

That’s a plus. 

Based on adviser feedback we have introduced an investment switch form to use as part of the application process, or simply to switch investment options.

The MIC form is only available to advisers through the Adviser Portal via the Resources page. If you aren’t already registered for the portal, you can do so via adviser.aas.com.au/login/HC

Until recently, all benefit payment applications were manual, paper-based processes that required an application form, bank statement and certified identification documents to be posted to Hostplus. In the case  of Financial Hardship, the member also had to present evidence of hardship to someone who could witness a Statutory Declaration.

Now, through Member Online, the application is straight-through processing in most cases, and uses Green ID for identity validation, removing the need for certified ID. For Financial Hardship, we’ve streamlined the process and bank statements are no longer required. This is a huge step forward in convenience and speed of benefit applications for our members.

We have recently updated the terms and conditions for the Hostplus Adviser and Licensee Agreements. This is for your information only and does not require any action from you or your Licensee. You can access the updated agreements here.  

What's changed?  

• The definition of Eligible Data Breach has been amended to only include breaches in respect to a Member of Hostplus  
• Relevant breach clauses have been amended to only include breaches in connection with a Hostplus product.