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FAQs

We all have questions. Here’s the place to find your answers.

Hostplus issues Half Yearly Member Statements for the periods ending 31 December (generally available in March) and 30 June (generally available in September) showing all transactions, switches and beneficiary details. You can view the Half Yearly Member Statements on Member Online. You can access past statement (up to 5 years) via Member Online.

If you have an email address registered recorded on your Hostplus account you will receive an email from us when your statement is available online. If there is no valid email address available, we will notify you in writing when your statement is available online and how you can access it.

If you would prefer us to mail your full statement to you, you can opt out by updating your communication preferences on Member Online or by calling us on 1300 467 875.

Your superannuation benefit is based on the balance in your super account (after accounting for tax and expenses) and in the event of your death, this is the dollar amount that will be paid to your beneficiaries or legal personal representative.

Generally, you cannot withdraw your super until you retire from the workforce on/or after reaching your preservation age (the minimum age set by law when you can access your super). The current preservation age is between 55 and 60, depending on your date of birth. However, there are limited circumstances where you can access your super early. 

A benefit payment will comprise contributions and rollovers, plus net earnings applied, less tax, fees and insurance premiums. In the event of your death, total and permanent disability, or if you have been diagnosed with a terminal illness, an insured amount may also be payable. 

For more information on accessing your super please refer to our Member Guide.

For more information or queries on your account call Hostplus on 1300 467 875, Monday to Friday, 8am - 8pm AEST/AEDT. 

Contributions can be regular or one-off payments  which are deposited into your superannuation account. They include employer concessional contributions (such as Superannuation Guarantee or salary sacrifice contributions), personal (non-concessional) contributions that you may choose to make, government co-contributions and rollovers (money transferred from another superannuation fund to Hostplus ).

There are various tax levels that apply at different times on payments into your account (contributions). 

For more information on contributions tax, including contribution caps, please refer to out Member Guide available by clicking here.  

As a Hostplus  member, it’s easy to make and receive spouse contributions. What’s more, if your spouse is a low-income earner or doesn’t work, you can earn a tax rebate of up to $450 a year for contributions you've made on their behalf.

Find out more about spouse contributions

No. You can keep benefits in the fund until your death at which point benefits will be paid to your dependants or legal representative.

Hostplus wants to keep in touch with you and makes every effort to do so. However, in certain circumstances unclaimed money must be paid to the ATO every six month. 

For more information on lost member and unclaimed money, please refer to our Member Guide available by clicking here. 

If you think you may fall within any of the categories set out in our Member Guide, you may want to check with the ATO to see if you are registered as a lost or unclaimed member. 

If you have an inactive accounts in any other funds or eligible rollover fund (ERF), you can consolidate them into your Hostplus account. 

As a service to our members, we conduct database searches in conjunction with AUSfund to locate account balances that may have been transferred to AUSfund due to inactivity. We also regularly conduct searches for lost super for our members. With your consent where we may send personal information such as your full name, date of birth, address, and tax file number (if held) to the ATO.

Search for lost super

Australian Administration Services Pty Limited (AAS) ABN 62 003 429 114 has been contracted by Host-Plus Pty. Limited (the fund) for the provision of member and employer, including insurance administration services. AAS manages the database where your personal information is stored. AAS is a company within the LINK Group of companies.

Tax File Numbers (TFN) are unique numbers issued by  the Australian Taxation Office (ATO) to identify individuals, corporations and  others who lodge income tax returns with the ATO.

While individuals cannot be required to provide their TFN, thee may be consequences if they don't. For more information please refer to our Product Disclosure Statement and privacy policy. 

You can contact the ATO on 13 28 61 or check your last PAYG (Group) certificate that your employer gave to you.

You can contact the ATO on 13 28 61 or check your last PAYG (Group) Certificate that your employer gave to you. 

Learn more about our people, our governance and disclosures and explore  key operational policies, our Committees and service providers. 

View our Governance and disclosures

You can keep up to date with Hostplus by downloading our Annual Report (including our Financials).

View our current and past annual reports here

 

SuperRatings awards are judged on a super fund’s value for money. And their ratings are too. That’s why we were thrilled to receive the SuperRatings Platinum rating – the highest possible.

We win awards.

Hostplus is widely recognised as an industry leader and we proudly support our members right through their working lives.

Our recent accolades were:

  • Winner Money Magazine Best Fixed Interest Super Product 2021
  • Canstar 5 star rating for Hostplus Personal Super and Account Based Pension 2019
  • SuperRating Best Growth Return 2015-20, Best Balanced Return 2014-19 and 15 year Platinum Performance 2005-20
  • Selecting Super Best Long-term Performance 2019, Best Performance Fixed-Income 2019
  • Chant West Highest Quality Fund for Super and Pension 2020
  • Heron Partnership Quality Star Rating, Top Ten Investment Features, Top Ten MySuper 2020-21
 
 

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