FAQs
We all have questions. Here’s the place to find your answers.
Hostplus issues Half Yearly Member Statements for the periods ending 31 December (generally available in March) and 30 June (generally available in September) showing all transactions, switches and beneficiary details. You can view the Half Yearly Member Statements on Member Online. You can access past statement (up to 5 years) via Member Online.
If you have an email address registered recorded on your Hostplus account you will receive an email from us when your statement is available online. If there is no valid email address available, we will notify you in writing when your statement is available online and how you can access it.
If you would prefer us to mail your full statement to you, you can opt out by updating your communication preferences on Member Online or by calling us on 1300 467 875.Your superannuation benefit is based on the balance in your super account (after accounting for tax and expenses) and in the event of your death, this is the dollar amount that will be paid to your beneficiaries or legal personal representative.
Generally, you cannot withdraw your super until you retire from the workforce on/or after reaching your preservation age (the minimum age set by law when you can access your super). The current preservation age is between 55 and 60, depending on your date of birth. However, there are limited circumstances where you can access your super early.
A benefit payment will comprise contributions and rollovers, plus net earnings applied, less tax, fees and insurance premiums. In the event of your death, total and permanent disability, or if you have been diagnosed with a terminal illness, an insured amount may also be payable.
For more information on accessing your super please refer to our Member Guide.
For more information or queries on your account call Hostplus on 1300 467 875, 8am - 8pm (AEST) Monday to Friday.
Contributions can be regular or one-off payments which are deposited into your superannuation account. They include employer concessional contributions (such as Superannuation Guarantee or salary sacrifice contributions), personal (non-concessional) contributions that you may choose to make, government co-contributions and rollovers (money transferred from another superannuation fund to Hostplus ).
There are various tax levels that apply at different times on payments into your account (contributions).
For more information on contributions tax, including contribution caps, please refer to out Member Guide available by clicking here.
As a Hostplus member, it’s easy to make and receive spouse contributions. What’s more, if your spouse is a low-income earner or doesn’t work, you can earn a tax rebate of up to $450 a year for contributions you've made on their behalf.
No. You can keep benefits in the fund until your death at which point benefits will be paid to your dependants or legal representative.
If your account balance is less than $2400 (subject to change) and we have not received contributions for you for more than five years, we may transfer your account balance to our eligible rollover fund (ERF).
Our nominated ERF is Australia’s Unclaimed Super Fund (AUSfund).
Eligible Rollover Funds like AUSfund differ from regular super funds. Being transferred to AUSfund may affect your benefits because of the following circumstances:
- you will cease to be a member of Hostplus.
- any insurance cover with Hostplus.
- you will become a member of AUSfund and be subject to its governing rules.
- if Hostplus can provide AUSfund with current contact details, AUSfund will send you their current Product Disclosure Statement (PDS).
- you can also ask them for a copy. AUSfund has a different investment strategy from Hostplus. For more details, see the AUSfund PDS.
- AUSfund does not offer insured benefits in the event of death or disability.
AUSfund conducts cross-fund matching initiatives, using your information to search for an active account in your name with another superannuation fund.If AUSfund finds an active super account in your name, it will transfer your AUSfund benefits to the other fund. AUSfund also attempts to locate missing contributions paid to the ATO on your behalf or super benefits that may have been transferred to another ERF due to inactivity.
For more information please refer to our Member Guide or the AUSfund website at https://unclaimedsuper.com.au/
Hostplus wants to keep in touch with you and makes every effort to do so. However, in certain circumstances unclaimed money must be paid to the ATO every six month.
For more information on lost member and unclaimed money, please refer to our Member Guide available by clicking here.
If you think you may fall within any of the categories set out in our Member Guide, you may want to check with the ATO to see if you are registered as a lost or unclaimed member.
If you have an inactive accounts in any other funds or eligible rollover fund (ERF), you can consolidate them into your Hostplus account.
As a service to our members, we conduct database searches in conjunction with AUSfund to locate account balances that may have been transferred to AUSfund due to inactivity. We also regularly conduct searches for lost super for our members. With your consent where we may send personal information such as your full name, date of birth, address, and tax file number (if held) to the ATO.
Australian Administration Services Pty Limited (AAS) ABN 62 003 429 114 has been contracted by Host-Plus Pty. Limited (the fund) for the provision of member and employer, including insurance administration services. AAS manages the database where your personal information is stored. AAS is a company within the LINK Group of companies.
Tax File Numbers (TFN) are unique numbers issued by the Australian Taxation Office (ATO) to identify individuals, corporations and others who lodge income tax returns with the ATO.
While individuals cannot be required to provide their TFN, thee may be consequences if they don't. For more information please refer to our Product Disclosure Statement and privacy policy.
You can contact the ATO on 13 28 61 or check your last PAYG (Group) certificate that your employer gave to you.
You can contact the ATO on 13 28 61 or check your last PAYG (Group) Certificate that your employer gave to you.
Learn more about our people, our governance and disclosures and explore key operational policies, our Committees and service providers.
You can keep up to date with Hostplus by downloading our Annual Report (including our Financials).
View our current and past annual reports here
SuperRatings awards are judged on a super fund’s value for money. And their ratings are too. That’s why we were thrilled to receive the SuperRatings Platinum rating – the highest possible.
We’re proud to have been recognised by a number of leading research agencies.
SuperRatings Platinum Rating
SuperRatings awards and ratings methodology have been designed to assess a super fund’s value for money. The “best value for money” funds receive the platinum rating.
Hostplus is proud to have received SuperRatings 10 Year Platinum Performance 2005-2015 award for our Public Offer Superannuation and Personal Superannuation Plan
Money Magazine ‘Best of the Best’
Money magazine’s annual ‘Best of the Best’ awards select (with the assistance of their various research partners) the best financial products, services and investments from thousands of products, from hundreds of different institutions across Australia.
We’re the proud winner of Money magazine’s Best of the Best award for Lowest-Cost Balanced Super Fund (for the Indexed Balanced Option) for five years running, 2013 to 2017. We were also delighted to be awarded the Super Fund of the Year as well as Retirement Product of the Year at the 2014 SelectingSuper Awards. Hostplus was again awarded Super Fund of the Year in 2015.
Rainmaker SelectingSuper Investment Leadership Award
In 2016 Rainmaker awarded Hostplus the Investment Leadership Award which recognises quality in leadership provided by a superannuation fund within their investment function. The award also recognises distinct investment approaches, quality performance, strong communication and market insight.
Visit selectingsuper.com.au for more about this award.
The information on this website is general advice only that has been prepared without taking into account any individual’s objectives, financial situation or needs.
Before acting on this information you should read and consider the relevant product disclosure statement or by contacting us.
Past performance is not a reliable indicator of future performance.
Ratings are only one factor to be taken into account when deciding whether to acquire, continue to hold or dispose of a financial product.
For more information on the meaning of these ratings and the rating scales used please refer superratings.com.au/ratings/index, and moneymag.com.au/2014-money-awards-best-best-categories-winners/
SuperRatings Pty Ltd ABN 95 100 192 283 AFSL No. 311880 (SuperRatings) does not issue, sell, guarantee or underwrite Hostplus products.
Go to superratings.com.au for details of its ratings criteria.
The SuperRatings logo is a trademark of SuperRatings Pty Ltd and used under licence.
