The purpose of this Financial Services Guide (FSG) is to provide important information about financial services offered by Host-Plus Pty Limited ABN 79 008 634 704 (Hostplus) and its representatives and help you decide whether to use/acquire those services.
This FSG contains information about:
If you need more information or clarification of any matters raised in this document, please contact us.
This FSG has been authorised for distribution by Hostplus and its representatives.
Hostplus (also referred herein as Trustee, we, us and our) is an Australian Financial Services Licensee (AFS Licence No. 244392), an APRA regulated Registrable Superannuation Entity Licensee (RSE Licensee No L0000093) and trustee of the:
We are authorised to issue, apply for, acquire, vary or dispose superannuation products to retail and wholesale clients.
We are also authorised to provide financial product advice for deposit and payment products, limited to basic deposit products, and superannuation.
Hostplus provides the financial services described in this FSG either directly or through an Employee Representative whose authority will be limited to the provision of advice about Hostplus products only. We do not generally provide advice about financial products issued by companies that are not related to us, except to the extent relevant to promote partnered products, such as products and services made available to Hostplus members through corporate partnerships with ME, formerly known as Member Equity Bank Limited (ME Bank) ABN 56 070 887 679 AFSL and Australian Credit Licence 229500.
As a member of Hostplus you may receive General Advice about the Fund. This is advice which is prepared without taking into account your particular objectives, financial situation or needs. General Advice may be provided to you by representatives of Hostplus or Link Advice. Link Advice is an Australian Financial Services Licensee (AFSL 258145) wholly owned by Hostplus' fund administrator, Link Group, and is responsible for the general product advice provided by Link employees in the course of providing general fund administration services to Hostplus members.
Any contact with Hostplus staff will be provided by a representative of Hostplus. Any contact with the Service Centre or emails to email@example.com will be with a representative of Link Advice. In all circumstances, the person from whom you receive general financial product advice will identify whether they are a representative of the Hostplus or Link Advice.
You should consider the appropriateness of the general financial product advice you receive in light of your individual circumstances and obtain and consider a copy of the Product Disclosure Statement before making an investment, insurance or product-related decision. If you require advice beyond the scope of the general financial product advice provided to you by either Hostplus or Link Advice, we will refer you to other services (see ‘Other services available to you’).
Hostplus has engaged Industry Fund Services Ltd ABN 54 007 016 195, AFSL 232514 (IFS) to provide Hostplus members and prospective members access to affordable personal financial product advice.
Hostplus Financial Planners are Authorised Representatives of IFS and provide advice under the IFS Australian Financial Services Licence. For information about IFS, IFS Authorised Representatives and the services available, please call 1300 138 848 to obtain a copy of the IFS Financial Services Guide. IFS is responsible for any advice given (or records of advice previously given) to you by its Authorised Representatives. Fees may apply.
Additionally, Hostplus has also engaged Link Advice Pty Limited ABN 36 105 811 836, AFSL 258145 to provide Hostplus members with access to limited personal advice with respect to Hostplus products only through a web base product called Super Blue Print.
Hostplus Superannuation Advice Consultants are Authorised Representatives of Link Advice and facilitate the provision of limited personal advice about Hostplus products to Hostplus members through Super Blue Print. Please call 1300 734 007 to obtain a Link Advice Financial Services Guide. Link Advice is responsible for any advice obtained through Super Blue Print.
If we have recommended a particular product we will provide you with or make available via our website, a copy of the relevant Product Disclosure Statement (PDS).
The PDS will help you make an informed decision about whether or not to acquire or continue to hold the product. The PDS will contain information about the features, costs, risks and benefits of the financial product.
Hostplus charges and receives administration fees for the provision of management and related services of Hostplus products. Investment management fees also apply and vary depending on the underlying investment option(s) your interest in Hostplus is invested in. Other ancillary fees may apply for specific activity-based services which members may request from time to time.
All fees and charges are set out in Hostplus’ PDSs and incorporation by reference (IBR) materials.
The cost of providing general and limited personal advice about Hostplus products and services is included in the administration fees for Hostplus products. There are no additional fees for the provision of general financial or limited personal advice that you may receive from us. Similarly, no fees are payable for referrals made to us.
Members who choose to engage the services of a Hostplus financial planner will receive a fixed quote before proceeding with personal advice services. This quote will be provided to you once the planner has understood and agreed with your specific requirements. The fee (once approved by you) will be charged on a fee for service basis. A Hostplus financial planner’s hourly rate for providing personal financial advice is $350.
Hostplus members can elect to have some or all of the cost of personal financial product advice provided by a Hostplus Financial Planner paid directly from their Hostplus superannuation or pension account where it relates to their interest in a Hostplus product. This option is not available for the Hostplus Self-Managed Invest Product. Certain conditions apply and Hostplus retains absolute discretion to approve the deductibility of such costs from a member’s Hostplus account.
Please refer to the Hostplus PDS and IBR materials for further information.
Our representatives are salaried Hostplus employees. Salary increases and any performance bonuses are managed strictly in accordance with the Hostplus’ Enterprise Bargaining Agreement and applicable employment contracts, key performance indicators and performance assessments. Any qualification for a salary increase or participation in any bonus arrangement which may be available to eligible staff, will relate to their overall performance, which may include quality of advice provided to clients.
Any performance bonuses received by our representatives are paid directly by Hostplus and will not affect the level of fees charged to members’ superannuation or pension accounts.
No representatives of Link Advice receive any bonuses or other financial incentives for providing general financial product advice. Link Advice representatives may however receive a performance-related bonus based on predetermined individual department and business objectives.
Under a formal service agreement Hostplus has contracted with IFS to appoint relevant Hostplus Employee Representatives as Authorised Representatives under the IFS’ AFSL.
IFS is a wholly owned subsidiary of Industry Super Holdings Pty Ltd (ISH) of which Hostplus has a shareholding interest. Hostplus pays service fees to IFS for adviser services, including technology, compliance, audit and training for Authorised Representatives and for costs associated with related services IFS may provide. These service costs are met from Hostplus’ administration costs.
ISH and its subsidiaries1 also provide a range of other services and investment products to Hostplus and other institutional clients. All transactions including income earned and fees charged for the investment management of these portfolios are made on normal commercial terms and at market rates.
ME (formally Members Equity) Bank and ISH are owned by a number of shareholders, many of which are major industry superannuation funds, including Hostplus. ME hold cash and short term deposits on behalf of the Trustee and provides access to investment in its Super Loans Trust (a fixed interest investment vehicle). ME also provide low-cost home loans and banking products to industry fund members.
Hostplus similarly invests in Industry Super Property Trust (ISPT). ISPT has been appointed by the Trustee to manage a range of unlisted property trusts on its behalf.
While Hostplus has a commercial interest in the above mentioned entities, all service fees and related transaction costs paid by Hostplus are on normal, commercial, terms and conditions and in accordance with Hostplus’ outsourcing policies. Hostplus is the issuer of Hostplus products. Representatives of Hostplus are employees of Hostplus and may be members of Hostplus products.
Protecting your privacy is important to us. Under the Privacy Act we are required to handle your personal information in accordance with a set of principles known as the Australian Privacy Principles (APPs).
Hostplus may collect your personal information in order to provide you with the service described in this Financial Services Guide. If you do not provide this information we may be unable to provide you with advice that is relevant or that may be suitable to you.
We may also collect your information to enable us to identify you, set up your interest in Hostplus, administer your superannuation account on your behalf and respond to any queries or requests you may have regarding your interest in Hostplus.
Hostplus may need to disclose relevant personal information to external organisations that help us provide our services to you. We limit the information provided to these organisations to what is required to perform the contracted services for Hostplus or to provide products or services to our members. These organisations are also bound by strict contractual and confidentiality arrangements, including IFS, marketing and market research agencies for the purposes of the provision of personal advice and related financial planning services to Hostplus members.
Hostplus and LINK Advice maintains Professional Indemnity insurance which covers the conduct of its Employee Representatives, including those who no longer work for Hostplus or LINK Advice but who did at the time of the relevant conduct. We consider this cover is adequate to meet our requirements as a financial services licensee.
All postal enquiries: Locked Bag 5046, Parramatta NSW 2124
If you have a complaint about the service provided to you, please call or write to us.
Hostplus Resolution Officer
Locked Bag 5046, Parramatta NSW 2124
Tel: 1300 467 875
Hostplus Resolution Officer
Locked Bag 5046, Parramatta NSW 2124
Tel: 1300 348 546
If you are not satisfied with our internal complaints resolution process, or Hostplus has not responded within 90 days for superannuation matters, 45 days for non-superannuation matters, or 30 days for privacy related complaints, you have the right to take your complaint to the following bodies:
The Australian Financial Complaints Authority (AFCA).
AFCA provides fair and independent financial services complaint resolution to Hostplus members and their beneficiaries at no additional cost.
Although you are able to refer the matter to AFCA at any time, they will not usually deal with your complaint until it has been through Hostplus’ complaints handling process.
Please note that there are certain criteria and time limits as to when a complaint can be lodged with AFCA.
In relation to personal information held:
You can also contact the Australian Securities and Investment Commission (ASIC) on 1300 300 630 to find out which complaints scheme may be available to assist you in settling your complaint. The above services are available at no extra cost to you.