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If you're an existing Hostplus member, please provide as many of the following details as possible to help us identify your account.

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The Government is allowing individuals affected by the Coronavirus to access up to $10,000 of their superannuation in the 2019-20 financial year and up to a further $10,000 in the 2020-21 financial year. 

While superannuation helps people save for retirement, the Government recognises that for those significantly financially affected by the Coronavirus, accessing some of their superannuation today may outweigh the benefits of maintaining those savings until retirement.

Eligible individuals will be able to apply online through myGov to access up to $10,000 of their superannuation before 1 July 2020. They will also be able to access up to a further $10,000 from 1 July 2020 until 24 September 2020.

If you are experiencing a delay in your payment, please be assured we are working hard to ensure your money reaches you safely and securely. It’s important to understand that we aim to process payments within five working days of receiving approval of the application from the Australian Tax Office (ATO).

The majority of applications will be processed within five working days. However, there are a number of reasons an application may be delayed. One of the main reasons is if there are inconsistencies in the application that require further checks for fraud. While most applications will ultimately pass these fraud checks, they are critical in ensuring that payments are processed securely. To date, our checks have protected a number of members’ accounts from fraudulent attempts.

Here are some steps you can take to help ensure your payment gets processed quickly:

  • Check that we have your correct mobile phone number. You can do this by logging into member online and selecting Personal details under the Member tab of the main menu.
  • Check that the ATO has your correct bank account details. You can do this by logging into your myGov account.
  • If you’re a Choiceplus member, please ensure that you have sufficient funds outside of your Choiceplus account to make the early release payment. Please click here for further information on steps you need to take.

There are also other reasons that an application may exceed the five-day turn-around, which include:

  • A discrepancy in the super balance displayed by the ATO compared to the actual balance in your Hostplus super account (i.e. the ATO file is not as current as our records).
  • Incorrect or inconsistent personal details on the application.

We understand it can be very frustrating to experience any delay in payment and we really appreciate your patience while we work through the more than 140,000 requests we have received since the early release scheme started. So far we have successfully paid 95% of these claims within five days. We have added additional staff to process applications as quickly as possible and they are working increased hours to help our members through this difficult time.

 

Please allow up to 14 business days from the time you submit your application to the Australian Tax Office (ATO) to the time you receive your funds to your nominated bank account.

After you have submitted your application with the ATO, you’ll receive an SMS or email from the ATO confirming that you have been approved for early access. The ATO will notify Hostplus within 4-5 working days, advising of the approved amount and the bank account to be used for electronic transfer.

Hostplus will process this withdrawal and initiate the bank transfer within 5 working days. However, this time may increase where we need to contact you to clarify information. You will receive an SMS from Hostplus to the mobile number listed on your Member Online account confirming the transfer to your bank account has been initiated. Please ensure we have your current mobile number. Once you have received Hostplus’ payment SMS, your bank can advise when this payment will be available in your nominated account.