Can I access my account online?
You’ll be able to access your Hostplus account information via Member Online from 14 December 2021.2
What if I had both an Intrust Super and a Hostplus account?
Your Intrust Super account balance has been transferred to your existing Hostplus account and invested in the Hostplus investment option(s) that most closely equated to your Intrust Super investment option(s) (see ‘Will my investments stay the same?’ for further details). Any contributions to your merged Hostplus account processed from 27 November are invested as per your existing Hostplus investment option(s) for future contributions at or after that date.
If you have insurance on both your Intrust Super and Hostplus accounts, further information about your insurance arrangements post-merger is available in the SEN.
Is there an impact on my fees?
Some of the fees and costs for your new Hostplus account are different to that of your Intrust Super account. Please see the SEN for details, as this is the best source of information regarding the difference in fees. For up to date information about Hostplus Fees please refer to the Member Guide.
Have my investments stayed the same?
Your account balance(s) has been transferred to the Hostplus investment option(s) that most closely matched your Intrust Super investment option(s) in terms of investment strategy, objective and risk. See the SEN for details of Intrust Super investment options paired with the nearest Hostplus equivalent option.
Because you’re now a Hostplus member, you’re free to choose from any combination of our investment options.
Has my insurance cover stayed the same?
Intrust Super members who’ve had their accounts transferred to Hostplus have kept the equivalent level of Income Protection and Death and Total and Permanent Disablement (TPD) cover that they had with Intrust Super, including the current terms, conditions and premium costs.
The SEN includes detailed information about your insurance, including the arrangements for those who already had an existing Hostplus account or weren’t eligible to receive insurance with Intrust Super. Please refer to the insurance section of the SEN for further details.
After 14 December, you can view, change or cancel your insurance with Hostplus by logging in to Member Online. Further information can also be found in the Insurance guide – Transferred Intrust Super Members. This guide is designed for members who transferred from Intrust Super with active Death or Total Permanent Disability cover, or PayGuard Income Protection. This should be read in conjunction with the Hostplus PDS at hostplus.com.au/pds
What happened to my beneficiary nominations?
Binding death nominations
Any Binding Death nominations with Intrust Super, will lapse on 26 November 2021, and will be transferred to your Hostplus account as preferred (non-binding) beneficiaries. You’ll need to submit a new Binding Death Benefit Nomination form after 14 December if you’d like to change them to binding nominations.
Preferred (non-binding) beneficiary nomination
Any preferred (non-binding) beneficiary nominations you had with Intrust Super have been transferred to your new account with Hostplus as preferred (non-binding) beneficiary nominations.
Different circumstances apply to those who had both an Intrust Super and a Hostplus account – please refer to the SEN for further details.
Do I have to change my salary sacrifice contributions?
No, you won’t be required to make any changes to your salary sacrifice arrangements. Your employer will make these payments into your new Hostplus account.