Why do I have insurance?
The law requires that default death and total and permanent disability (TPD) insurance is provided to new members invested in a MySuper product, unless the member opts out. Both the Hostplus PDS and information contained in your welcome pack provides details of this insurance cover.
Why did I receive a notice telling me my insurance may be cancelled?
We contacted you because your account has been deemed inactive, or is likely to become inactive, because we have not received any contributions or rollovers over the past 9, 12 or 15 months.
If the notice is from another fund, contact that fund directly for more information.
Why did I NOT receive a notice from Hostplus?
Hostplus has contacted all members via post or email to advise of the Protecting Your Super legislation. If you have not received this information you may need to update your contact details.
To update your details, log in to your Member Online account. If you are concerned your account may become inactive and your insurance may be immediately cancelled, you can contact Hostplus on 1300 467 875.
How do I keep my insurance?
Your election to maintain cover will continue. This means that your insurance cover will continue (provided that your account balance is sufficient to continue to pay premiums) and your election will only cease if you revoke the election. We will contact you within 2 weeks of you making the election, as well as at regular intervals of no more than 15 months, to remind you that you have made an election.
If you do not make an election, your insurance cover will be cancelled once your account has been inactive for 16 months. However, if you do any of the following before your account becomes inactive, your insurance cover will continue (provided that your account balance is sufficient to continue to pay premiums):
- rolling into Hostplus any money that you may have in other super fund accounts
- making a voluntary contribution. Go to your Member Online account for payment details for BPAY, cheque or electronic funds transfer
- instructing your employer to pay your Superannuation Guarantee (SG) contributions into your Hostplus account.
But please note that if your account becomes inactive for 16 months after making any of the above contributions or rollovers, your insurance cover will be cancelled unless an election has been made.
If I elect to keep my insurance, can I change my mind?
Yes, you can change your mind at any time by writing to us to let us know you wish to revoke your election. You can also decrease or cancel your insurance at any time by logging in to your Member Online account or by contacting us.
Will I have to make another election if my account becomes inactive?
No, your election is permanent unless you choose to revoke it. However, your insurance will be cancelled if there are insufficient funds in your account balance to pay premiums. We will also contact you within 2 weeks of you making the election, and at regular intervals of no more than 15 months, to remind you that you have made an election.
What happens if my insurance is cancelled because there have been no contributions or rollovers into Hostplus over a 16-consecutive-month period?
If your insurance is cancelled due to 16 consecutive months of inactivity, we will contact you to let you know that your cover has been cancelled, and you will no longer be covered in the event of your death, illness or disablement. You will not be able to make a claim for insurance benefits for events or conditions that arise after your cover has been cancelled. You will no longer be charged insurance premiums.
If you'd like to have insurance through Hostplus again in the future, you can choose to apply for cover. Before applying, though, you must either make a contribution or rollover to reactivate your account or you must elect to maintain your insurance, as legislation otherwise prohibits us from offering you insurance benefits while your account continues to be inactive. This application may be subject to a full health assessment. Your application will be forwarded to our insurer who will assess it and decide whether or not to provide you with cover.
If a rollover or contribution is received into your account within 30 days of your insurance ceasing, then your cover may be reinstated at your previous level but as restricted cover. This means that you will not be covered for any pre-existing illness or injury. Once you have been at work for 30 consecutive days, this restriction will be removed, and your cover will be the same as the cover you held at the time it ceased. If a contribution is received after 30 days, your cover may recommence at our default insurance levels, depending on the type and date of the contribution. For further information about insurance reinstatement and recommencement including restricted cover please see the 'If your cover starts again' section of our PDS.
Please note that if your insurance is reinstated there is no gap in cover, so premiums will continued to be paid throughout this 30-day period.
We encourage you to review your current insurance arrangements to see if they are right for you. You can review, change or cancel your Hostplus insurance via Member Online.
Will you tell me before you cease my insurance?
Yes, we will write to you before your insurance is cancelled, and will contact you if your account has been or becomes inactive for 9, 12 or 15 consecutive months. You can also keep up to date with your transactions through Member Online.
When will my insurance cease if I don’t make a payment into my account?
Your insurance cover will be cancelled 16 months after the last contribution or rollover was received, unless an election to maintain insurance has been made.
What if my employer is in arrears with my SG payments?
The legislation states that a member’s account becomes inactive if the trustee has not received a contribution or rollover into the account over a 16 consecutive month period. This period commences from the date the fund last received a contribution or roll over. The date of receipt by the fund is what is important – therefore if an employer fails to make a superannuation contribution and this results in your account balance becoming inactive, your insurance will be cancelled even if the employer makes a late payment to cover that failure.
You should follow up with your employer if you believe that it has not been paying your Superannuation Guarantee contributions correctly.
I’m an Executive member and my employer pays for my insurance. Does this apply to me?
Your Hostplus Executive membership will not be affected by this change so long as contributions continue to be made to your account that covers both your Superannuation Guarantee contributions and the premiums.
I’ve just realised I have insurance policies through Hostplus as well as another fund – what should I do?
We encourage you to review your current insurance arrangements to see if they are right for you.
You can review or change your Hostplus insurance via Member Online.
It may also be time to look at consolidating your accounts. Consolidation will save you from paying extra fees and help you to grow your nest egg.
Before consolidating, you should consider whether it is the right financial decision for you, including what impact it will have on your insurance cover or any other benefits, including overall returns. Please note that consolidating into Hostplus will mean you will be unable to transfer insurance cover or claim a tax deduction for contributions made to your other funds as those accounts will be closed. You must consider if this applies to you before consolidating .
If you have any questions, please speak with a financial planner.