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Adviser Online Terms and Conditions.


The Hostplus Adviser Online portal (“Adviser Online”) is an internet based superannuation registration and administration facility provided by Host-Plus Pty. Limited (“Hostplus”, “us”, “we”, “our”, “Trustee”) ABN 79 008 634 704 AFSL 244392, RSE Licence No. L0000093 as trustee of the Hostplus Superannuation Fund ABN 68 657 495 890 RSE No. R1000054 MySuper No. 68657495890198 which incorporates Hostplus Pension, through its Administrator Australian Administration Services Pty Limited ABN 62 003 429 114 which forms part of the Link Group of companies.

Adviser Online is made available to Hostplus members (“Member”) via their registered financial advisers (“Adviser”).

Adviser Online houses information provided by Hostplus and information transmitted to us electronically, by phone or on paper. The below Terms and Conditions (“AO Terms”) relate to use of Adviser Online.

You acknowledge and agree that:

    Access, registration and termination

  1. Adviser Online can only be accessed:
    1. by an Adviser whilst the Member has a Hostplus account, and after the Adviser completes the Adviser registration process and whilst the Adviser is registered to access Adviser Online (“Registered Adviser”);
  2. the Adviser will receive an Adviser ID and password in order to access Adviser Online and the Adviser remains responsible for ensuring the security of its Adviser ID and password;
  3. we cannot verify whether any party other than the Registered Adviser is accessing Adviser Online in cases where the correct username and password has been used in order to access Adviser Online;
  4. the Member has the right to terminate the Adviser’s access to Adviser Online at any time;
  5. the Adviser has the right to terminate its access to Adviser Online at any time;
  6. we retain the right to terminate the Adviser’s access to Adviser Online at any time, at our discretion;
  7. we will terminate an Adviser’s access to Adviser Online, and notify the Adviser of the termination, in the event the Member revokes that authorisation (verbally or in writing);
  8. we will not assign an Adviser’s authorisation, or any agreement is respect of that authorisation, to a third party;
  9. Adviser use of Adviser Online and fee requests

  10. an Adviser’s use of Adviser Online is limited to a read only
  11. an Adviser will not have rights to change or modify information in respect of the Member’s account, direct Hostplus in any manner including but not limited to investment or insurance arrangements;
  12. an Adviser may seek to have advisory fees deducted from a Member’s account (“Advice Fee”), subject to agreement with Hostplus and subject to any additional terms and conditions that Hostplus requires as a result of such agreement;
  13. any request for the deduction of Advice Fees must be made no later than 60 calendar days subsequent to a statement of advice being given to the Member;
  14. Hostplus:
    1. will not directly pay Advice Fees to an Adviser but will pay the amount to the relevant Australian Financial Services licensed entity on behalf of the Adviser (“Adviser Entity”);
    2. will not pay Advice Fees to the Adviser Entity unless it has received the properly completed all required documentation and does not breach these AO Terms and provided that the funds available in the Member’s Hostplus account exceed the Advice Fee subject to an annual cap (financial year) of $3,000 or 1.5% of the account balance, whichever is lowest;
    3. will only deduct and pay Advice Fees in respect of authorised services related to the Member’s interest in the Hostplus account;
    4. may request that the Adviser provides it with a copy of any statement of advice that any Advice Fee relates to;
    5. may withhold Advice Fees unless the Adviser provides it with the correct copy of any statement of advice as requested;
    6. may refuse to pay Advice Fees or may make payment of Advice Fees for only a portion of the amount specified for any reason and without giving any reasons;
    7. has the right to withhold any Advice Fees to the extent it forms the reasonable view that the statement of advice does not relate to a matter that would allow Hostplus to action the deduction of Advice Fees, under the relevant law; and
    8. may, by notice to the Adviser Entity, require the Adviser Entity to refund the Advice Fee to Hostplus within 14 days if Hostplus becomes aware or suspects that an Advice Fee has been charged in breach of any relevant law or following the death of a Member;
  15. the Adviser must immediately notify Hostplus if it knows or suspects that an Advice Fee has been charged in breach of any relevant law; 


  16. Functionality

  17. Adviser Online may not operate on a continuous basis, and may be unavailable from time to time, including for maintenance purposes;
  18. Hostplus reserves the right to revise the content appearing on Adviser Online, the Adviser Online functionality, or withdraw access to Adviser Online at any time without prior notice to the Adviser; and
  19. Adviser Online may rely on data feeds from external sources and at times there may be delays in these data feeds, and transactions and account values may not be
  20. Information

  21. Adviser Online and/or its functionality may rely on data feeds from external sources, including the Member and/or Adviser and Hostplus assumes that the information is complete and accurate as at the time it is provided;
  22. the information contained in Adviser Online has been prepared based on information that is believed to be accurate and reliable at the time of publication. Examples provided are for illustrative purposes only and subject to the assumptions and qualifications disclosed;
  23. to the extent permitted by law, Hostplus makes no representation for the accuracy, reliability or completeness of the information contained in Adviser Online;
  24. Liability and indemnity

  25. Hostplus is not liable to the Adviser:
    1. if we terminate access to Adviser Online;
    2. for any security breach caused or contributed to by the Adviser when accessing Adviser Online;
    3. for any breach of confidentiality or privacy caused or contributed to by the Adviser when accessing Adviser Online;
    4. in respect of information provided by third parties, the Member, or Adviser that forms any part of Adviser Online’s functionality whether or not caused by any negligent act or omission; and
    5. in respect of any use or reliance on the information that forms any part of Adviser Online’s functionality whether or not caused by any negligent act or omission
  26. the Adviser (“Indemnitor”) will indemnify and keep us indemnified against any loss or damage or cost incurred by or in connection with any breach of these AO Terms or any other legal obligation by the Indemnitor or the Indemnitor’s use of or conduct on Adviser Online;
  27. Terms and Conditions binding

  28. access to Adviser Online will remain subject to these AO Terms as amended from time to time, the Hostplus Privacy Policy, disclaimers and any further agreement, additional terms and conditions, or statements contained on Adviser Online (collectively referred herein as the “Terms and Conditions”); and
  29. Hostplus reserves the right to revise the Terms or Conditions at any time without prior notice to you; and
  30. variation of Terms and Conditions made under the above provision will take effect immediately. Any subsequent access to, or use of Adviser Online by the Adviser will constitute an acceptance of those varied Terms and Conditions.

This website is issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 890, MySuper No 68657495890198. Hostplus Self-Managed Invest (SMI) is issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Pooled Superannuation Trust (PST) ABN 13 140 019 340. It contains general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this information is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement (PDS) or Hostplus SMI PDS before making a decision about Hostplus. For a description of the target market, please read the Target Market Determination (TMD), available at You can view detailed disclaimers here. Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of personal financial advice to members of Hostplus. Advice is provided by financial planners who are Authorised Representatives of IFS. Fees may apply for Comprehensive Financial Advice, further information about the cost of comprehensive advice is set out in the relevant IFS Financial Services Guide, a copy of which is available from your financial planner. Hostplus has engaged Link Advice Pty Ltd ABN 36 105 811 836, ASFL 258145 to facilitate the provision of limited personal financial advice to members of Hostplus via the web-based product Super Adviser.