Your Hostplus insurance cover is provided by Metlife.
If you have questions regarding your insurance cover and COVID-19 or the COVID-19 vaccine, please visit the Metlife Frequently Asked Questions page.
Your insurance may help if you can’t work due to injury or illness
Hostplus offers and provides Income Protection (previously called Salary Continuance) insurance, which can protect your income if you temporarily can’t work due to illness or injury.
If you have Income Protection insurance, and you are temporarily unable to work due to contracting COVID-19 or another illness or injury, you may be eligible to claim a short-term regular payment to help meet your daily costs and expenses.
To learn more, or review your existing insurance arrangements, log in to Hostplus Member Online.
If you have existing Income Protection cover, you may be able to make a claim if, due to injury or illness, you are:
- unable to perform at least one Income Producing Duty of your occupation
- not working in any occupation, whether or not for reward and
- under the regular care and following the advice of a medical practitioner.
You can submit a claim at any time. However, payments will only occur once you have been assessed by the insurer as meeting all eligibility criteria, including satisfying your waiting period.Please note, Income Protection insurance does not provide coverage against job loss (temporary or otherwise), redundancy or incidences of being ‘stood down’. However, if you are unemployed or have been stood down under the Fair Work Act and subsequently suffer an injury or illness, you may still be eligible to make an Income Protection claim if you meet the criteria outlined above.
To learn more, or review your existing insurance arrangements, login to Hostplus Member Online. If you are eligible to make a claim, please call us on 1300 467 875. Our dedicated claims team are here to help you through the process.