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Frequently asked 

Can't find what you're looking for? Here are some of the most frequently asked questions about Member Online.

What would

you like to know?

Yes, you do. With the upgrade we've made to our system, we'll need you to reintroduce yourself. It's easy.

To protect your security, Member Online requires you to be very specific. Recheck all your details, eg, include your middle name, your post code,  and if you now reside overseas try using 0000 in the post code field.

Make sure you allow pop-ups. You may need to change your browser settings. This will vary depending on the browser you use eg Chrome, Internet Explorer, Safari, Firefox.

This is a known issue and we are working to resolve it as soon as possible.

That's OK, you can contact us by phone, fax or email.