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Hostplus and Intrust Super have merged.

On 26 November 2021, Hostplus and Intrust Super completed a Successor Fund Transfer, thus formalising our merger. Intrust Super members and contributing employers have now been welcomed into the Hostplus family.

Intrust Super members and their contributing employers now join 1.3 million members and 246,000 contributing employers as part of Hostplus. Our two funds have a proud history supporting the hospitality and tourism sectors and share a common heritage and ethos. We believe the merger will drive stronger outcomes for members of both funds.

For members 

As part of the merger, Intrust Super members have now had their account balances transferred to Hostplus. 

Welcome information, including details of your new Hostplus account, will be sent from 14 December. You’ll also receive a Member Exit Statement from Intrust Super with the details of your closed Intrust Super account.

We’ve put together some additional resources below to help you. 

New direct debit arrangements will need to be set up

If you had direct debit contributions set up with your Intrust Super account, you’ll need to set up a new direct debit arrangement with Hostplus. Log in to Member Online from 14 December to find your BPAY details.

Binding beneficiaries will need to be resubmitted

Any Binding Death nominations with Intrust Super will lapse on 26 November 2021, and will be transferred to your Hostplus account as preferred (non-binding) beneficiaries. You’ll need to submit a new Binding Death Benefit Nomination form after 14 December if you’d like to change them to binding nominations.

Pension payment dates will change

Your pension payment dates have changed slightly – please refer to the SEN for Super Stream (Pension) members for details. 

Your pension payment amount1 and frequency have stayed the same,  and your payments will continue to be paid into your nominated bank account. 

From 14 December 2021, you’ll be able to change your pension amount and payment frequency by logging in to Pension Online (subject to the government’s prescribed minimum and, where applicable, maximum payment limits).

The following Significant Event Notices (SENs) were sent to Intrust Super members to explain the impact the merger will have on their account.

  • Intrust Super and Hostplus are merging - for Core Super|MySuperExecutive Super and Select Super members:

Significant Event Notice (accumulation members)

  • Intrust Super and Hostplus are merging - For Super Stream (Pension) members:

Significant Event Notice (pension members)

Other resources:

PayGuard application form

If you wish to apply for or change your Payguard Income Protection insurance cover.

Insurance Guide – Transferred Intrust Super Members

This guide is designed for members who transferred from Intrust Super with active Death or Total Permanent Disability cover, or are eligible PayGuard Income Protection. This should be read in conjunction with the Hostplus PDS at hostplus.com.au/pds

There are also various forms and resources you can refer to, including our Compliance Letter, Choice of Fund form, Product Disclosure Statement (PDS) and Target Market Determination (TMD).

Can I access my account online?

You’ll be able to access your Hostplus account information via Member Online from 14 December 2021.2

What if I had both an Intrust Super and a Hostplus account?

Your Intrust Super account balance has been transferred to your existing Hostplus account and invested in the Hostplus investment option(s) that most closely equated to your Intrust Super investment option(s) (see ‘Will my investments stay the same?’ for further details). Any contributions to your merged Hostplus account processed from 27 November are invested as per your existing Hostplus investment option(s) for future contributions at or after that date.

If you have insurance on both your Intrust Super and Hostplus accounts, further information about your insurance arrangements post-merger is available in the SEN. 

Is there an impact on my fees?

Some of the fees and costs for your new Hostplus account are different to that of your Intrust Super account. Please see the SEN for details, as this is the best source of information regarding the difference in fees. For up to date information about Hostplus Fees please refer to the Member Guide.

Have my investments stayed the same?

Your account balance(s) has been transferred to the Hostplus investment option(s) that most closely matched your Intrust Super investment option(s) in terms of investment strategy, objective and risk. See the SEN for details of Intrust Super investment options paired with the nearest Hostplus equivalent option.

Because you’re now a Hostplus member, you’re free to choose from any combination of our investment options

Has my insurance cover stayed the same?

Intrust Super members who’ve had their accounts transferred to Hostplus have kept the equivalent level of Income Protection and Death and Total and Permanent Disablement (TPD) cover that they had with Intrust Super, including the current terms, conditions and premium costs. 

The SEN includes detailed information about your insurance, including the arrangements for those who already had an existing Hostplus account or weren’t eligible to receive insurance with Intrust Super. Please refer to the insurance section of the SEN for further details.

After 14 December, you can view, change or cancel your insurance with Hostplus by logging in to Member Online. Further information can also be found in the Insurance guide – Transferred Intrust Super Members. This guide is designed for members who transferred from Intrust Super with active Death or Total Permanent Disability cover, or PayGuard Income Protection. This should be read in conjunction with the Hostplus PDS at hostplus.com.au/pds

What happened to my beneficiary nominations?

Binding death nominations

Any Binding Death nominations with Intrust Super, will lapse on 26 November 2021, and will be transferred to your Hostplus account as preferred (non-binding) beneficiaries. You’ll need to submit a new Binding Death Benefit Nomination form after 14 December if you’d like to change them to binding nominations.

Preferred (non-binding) beneficiary nomination

Any preferred (non-binding) beneficiary nominations you had with Intrust Super have been transferred to your new account with Hostplus as preferred (non-binding) beneficiary nominations.

Different circumstances apply to those who had both an Intrust Super and a Hostplus account – please refer to the SEN for further details.

Do I have to change my salary sacrifice contributions?

No, you won’t be required to make any changes to your salary sacrifice arrangements. Your employer will make these payments into your new Hostplus account.

For contributing employers

As part of the merger, your employer arrangements with Intrust Super have been transferred to Hostplus.

The key impact for contributing employers will be in relation to how you submit contribution payments. Plus, there’ll be a limited service period while account data is transferred between funds. Full service is expected to resume from 14 December 2021. 

Employer merger presentations

If you were unable to attend an Intrust Super employer webinar pre-merger, you can access an on-demand presentation below. The presentation will get you up to speed on what the merger means for you and your employees. Each presentation is tailored by contribution payment method, including: EmployerAccess/SCH Online, QuickSuper or other payment methods.

 

Have you had a payment rejected?

It’s important to note that the Intrust Super USI is no longer accepting contributions. Any payments made to this USI will be rejected. Please update your records to reflect the Hostplus USI: HOS0100AU if you haven’t already done so. 

We’ve provided some information below to guide you through the merger.

How do I make contributions now?

You can pay contributions via Hostplus’ QuickSuper platform, or alternative methods such as the ATO Superannuation Small Business Clearing House, from 14 December 2021.

Hostplus will register Intrust Super employers who used EmployerAccess or SCH Online to Hostplus’ QuickSuper platform following the merger, meaning employers won’t have to complete this step themselves. This should allow for a seamless transition in making Superannuation Guarantee (SG) payments.

You’ll receive login details and instructions for your new Hostplus QuickSuper account from 14 December (if you didn’t already have a Hostplus employer account). 

What if I had both Intrust Super and Hostplus contributing employer accounts?

We’ve done our best to merge these two accounts together. Where this wasn’t possible, however, both accounts have remained active. If you’d like help managing or removing multiple accounts, please contact us after 14 December 2021.

Has my Intrust Super employer number changed?

Yes. You can longer use your Intrust Super employer number. You should receive a new Hostplus employer number by 14 December.

If you already had a Hostplus employer account, contributions previously made under your Intrust Super employer number can be made using your existing Hostplus employer number.

Have my Intrust Super employees’ member numbers changed?

We’ve retained Intrust Super member numbers where possible. There may be a small group of members where numbers needed to change. If this applied to any of your employees, you will receive  a communication from Hostplus after 14 December.

What administrative impacts has the merger had?

As you were already an existing Hostplus employer before the merger, you’ve kept your current Hostplus employer number, and your current QuickSuper login details have not changed. 

Superannuation fund information for all employees that received contributions into Intrust Super needs to be updated (if it hasn’t been already) to reflect their new status as Hostplus members.

The USI for Intrust Super was disabled after 26 November which means that any payments made to this USI from this date will be rejected and returned. You’ll need to update the USI for your Intrust Super members to USI: HOS0100AU (if you haven’t already done so). You can then begin making contributions from 14 December 2021.

For data stored in Excel CSV files, it may be helpful to use the “Find and Replace” function to update all instances of the Intrust Super USI: HPP0100AU with the Hostplus USI: HOS0100 AU.

Can I keep making contributions as normal?

We recommend that you don’t make any contributions until after 6 December when it’s expected that member data will have been transferred from Intrust Super to Hostplus. 

Hostplus is my chosen default fund for my employees. Has the merger affected me?

The merger has not impacted our existing Hostplus default employers. You and your employees will continue to receive access to the high-quality servicing you’ve come to expect from Hostplus.

If you had employees who were members of Intrust Super, these employees may have been required to take some minor administrative action. Details are available in the merger guide for employers that can be found under ‘Employer resources and guides’ on this page.

What if I had both Intrust Super and Hostplus contributing employer accounts?

We’ve done our best to merge these two accounts together. Where this wasn’t possible, however, both accounts have remained active. If you’d like help managing or removing multiple accounts, please contact us after 14 December 2021.

Have my employees’ member numbers changed?

We’ve retained Intrust Super member numbers where possible. There may be a small group of members where numbers needed to change – you will receive communication should one of your employees be given a new member number.

What administrative impacts has the merger had?

You can still use the same payment platform that you used before the merger. However, superannuation fund information for all employees that received contributions into Intrust Super needs to be updated (if it hasn’t been already) across your payroll and contribution systems to reflect their new status as Hostplus members.

The USI for Intrust Super was disabled after 26 November which means that any payments made to this USI from this date will be rejected and returned. You’ll need to update the USI for your Intrust Super members to USI: HOS0100AU (if you haven’t already done so). You can then begin making contributions from 14 December 2021.

For data stored in Excel CSV files, it may be helpful to use the “Find and Replace” function to update all instances of the Intrust Super USI: HPP0100AU with the Hostplus USI: HOS0100 AU.

What if I had both Intrust Super and Hostplus contributing employer accounts?

We’ve done our best to merge these two accounts together. Where this wasn’t possible, however, both accounts have remained active. If you’d like help managing or removing multiple accounts, please contact us after 14 December 2021.

Has my employer number changed?

Yes. You can no longer use your Intrust Super employer number. You should receive a new Hostplus employer number by 14 December.

If you already had a Hostplus employer account, contributions previously made under your Intrust Super employer number can be made using your existing Hostplus employer number.

Have my employees’ member numbers changed?

We’ve retained Intrust Super member numbers where possible. There may be a small group of members where numbers needed to change – you will receive communication should one of your employees be given a new member number.

I use MYOB. Does the Hostplus clearing house support a file upload from MYOB? 

You’ll need an Excel CSV file format that matches the requirements of the QuickSuper CSV V2 file format or the SuperStream Alternative File Format (SAFF).

MYOB employers can extract the required data from MYOB reports and input manually into the QuickSuper CSV V2 file format or the SuperStream Alternative File Format (SAFF) templates. Guides and templates for these files can be supplied.

How has the merger impacted Intrust Super members’ insurance arrangements?

Intrust Super members who’ve had their accounts transferred to Hostplus have kept the equivalent level of Income Protection and Death and Total and Permanent Disablement (TPD) cover that they had with Intrust Super, including the current terms, conditions and premium costs.

What insurance arrangements will future new members receive in their Hostplus account?

Members joining the newly merged fund will, subject to eligibility, have access to:

  • Hostplus’ default age-based unitised Death & TPD coverage
  • the ability to apply for Income Protection coverage, which is provided as an opt-in benefit within Hostplus.

Please refer to the Hostplus Product Disclosure Statement (PDS) for more information about the default insurance arrangements.

1 Except in the instance where the payment needs to be adjusted to ensure the Pension member meets the minimum annual withdrawal requirement. Please refer to the SEN for Super Stream (Pension) members for further details.

2 Intrust Super transaction history will not be transferred to your Hostplus account.